Coordinated with quality control teams to address any product defects or deviations from established standards, ensuring customer satisfaction.
Streamlined workflow for better time management and optimized resource allocation.
Participated in root cause analysis efforts following any incidents or equipment failures to implement corrective actions that would prevent future occurrences.
Improved overall product quality by closely supervising production processes and addressing issues promptly.
Reduced downtime and increased output through proactive equipment maintenance and monitoring.
Assisted in the training of new employees on company policies, procedures, and equipment operation to enhance team skill sets.
Played an integral role in meeting or exceeding production goals and deadlines by consistently prioritizing tasks, allocating resources, and monitoring progress.
Ensured compliance with safety regulations and maintained a clean working environment to prevent accidents.
Maintained open lines of communication with supervisors and managers regarding any ongoing challenges or opportunities for improvement within the production area.
Followed good manufacturing processes (GMPs).
Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
Prioritized employee safety to reduce incidents.
Set up machining, performed required maintenance and made adjustments to machines.
Supervised production staff of 5-6 people.
Sales Associate
Ace Industrial Supply Inc.
07.2020 - 07.2022
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.