Cody Menzies
Friendswood,TX
Summary
Highly skilled and enthusiastic professional with more 9 years of experience managing operations in patient-centric medical departments. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
14
14
years of professional experience
Work History
Patient Business Services Manager
Memorial Hermann Southeast Hospital
07.2014 - Current
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with nurses, physicians, and the executive team.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Supervisor /Claims Adjuster
Sam's Club
07.2011 - 10.2014
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
Lead Sales Associate
Northern Tool + Equipment
12.2009 - 08.2011
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
Education
Bachelor of Science - Business Management
University of Houston - Clear Lake
Houston, TX12.2024
No Degree - Six Sigma Green Belt
Memorial Hermann
Houston, TX06.2023
Associate of Arts - Business
San Jacinto College District
Pasadena, TX05.2023
Skills
- Strategic Business Planning
- Crisis Management
- Leadership Development
- Resource Allocation for budget
Timeline
Patient Business Services Manager
Memorial Hermann Southeast Hospital
07.2014 - Current
Supervisor /Claims Adjuster
Sam's Club
07.2011 - 10.2014
Lead Sales Associate
Northern Tool + Equipment
12.2009 - 08.2011
Bachelor of Science - Business Management
University of Houston - Clear Lake
No Degree - Six Sigma Green Belt
Memorial Hermann
Associate of Arts - Business
San Jacinto College District
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