Cody Miller
Austin
Summary
Results-driven LTL Delivery Driver with a proven track record at South Eastern Freight Lines, excelling in customer service and efficient route planning. Demonstrated expertise in safe driving and vehicle inspections, ensuring timely deliveries and high customer satisfaction. Recognized for attention to detail and effective problem-solving in fast-paced environments. Also have experience in security work.
Overview
15
15
years of professional experience
Work History
LTL Delivery Driver
South Eastern Freight Lines
Austin, TX
02.2018 - Current
- Operated delivery vehicle efficiently to ensure timely arrival of shipments.
- Maintained accurate records of deliveries and inventory using electronic logging systems.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Collaborated with dispatch team to optimize delivery routes and reduce transit times.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
- Implemented best practices for load securing, minimizing damage during transit.
- Monitored fuel consumption and implemented strategies for cost-effective driving practices.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Loss Prevention Security Officer
H-E-B Grocery
Austin, TX
08.2011 - 03.2015
- Monitored surveillance systems to identify and report suspicious activities.
- Conducted routine inspections of store premises to ensure safety compliance.
- Assisted in training new staff on loss prevention protocols and procedures.
- Collaborated with law enforcement during investigations of theft incidents.
- Analyzed incident reports to enhance security practices and prevent future losses.
- Developed relationships with team members to foster a culture of security awareness.
- Prepared detailed documentation for internal reviews and legal proceedings related to theft cases.
- Enhanced store safety by identifying potential hazards and addressing them promptly.
- Detected fraudulent activities by closely monitoring point-of-sale transactions and recognizing suspicious behaviors.
- Supported local law enforcement by providing detailed reports of incidents and cooperating in investigations when necessary.
- Collaborated with other loss prevention officers to share best practices, improving overall team effectiveness.
- Facilitated coordination between store management, security personnel, and local law enforcement during emergency situations.
- Reduced instances of theft by conducting thorough security patrols and surveillance monitoring.
- Maintained a secure environment for customers and employees by enforcing company policies and procedures.
- Developed strong relationships with staff members, fostering a culture of trust and accountability within the workplace.
- Provided exceptional customer service while maintaining vigilance for potential security threats.
- Prevented shoplifting incidents through proactive engagement with customers and consistent visual presence on the sales floor.
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Observed video surveillance systems for prompt emergency response.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Liaised with law enforcement and security personnel in issue investigation.
Driver, Warehouse Orders
Bosworth Papers
Austin, TX
03.2015 - 02.2018
- Operated delivery vehicles to transport warehouse orders efficiently.
- Loaded and unloaded goods, ensuring proper handling and organization.
- Maintained accurate inventory records for timely order processing.
- Followed safety protocols to minimize accidents during transportation tasks.
- Collaborated with warehouse staff to streamline loading procedures.
- Conducted vehicle inspections to maintain compliance with safety regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
Education
High School Diploma -
McCallum High School
Austin, TX06-2009
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- Vehicle cleaning and maintenance
- Forklift operation
- Cargo handling
- Vehicle inspection
- Delivery recordkeeping
- Commercial driving
- Dispatch communication
- Documentation and reporting
- Client relationship management
- Order verification
- Equipment operation
- Pre-trip and Post-trip inspections
- Defensive driving
- Advanced planning
- Route logs
- Inventory management
- Heavy hauling
- Vehicle inspections
- Equipment monitoring
- Freight expertise
- Customer interaction
- Record keeping
- Traffic laws
- Delivery logging
Timeline
LTL Delivery Driver
South Eastern Freight Lines
02.2018 - Current
Driver, Warehouse Orders
Bosworth Papers
03.2015 - 02.2018
Loss Prevention Security Officer
H-E-B Grocery
08.2011 - 03.2015
High School Diploma -
McCallum High School