Cody Mouton
Syracuse
Summary
Dynamic Ride Operator with proven expertise at Lagoon, excelling in customer service and technical troubleshooting. Recognized for resolving guest concerns effectively while ensuring safety compliance. Adept at collaborating with teams to enhance service quality and promote customer retention, consistently delivering memorable experiences in a fast-paced environment. Well versed within stressful situations regarding customer satisfaction and complaints.
Overview
3
3
years of professional experience
Work History
Ride Operator
Lagoon
Syracuse
05.2024 - 08.2024
- Closed down rides with faulty equipment and notified supervisor.
- Sold tickets and collected additional fees from customers for special services.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Collaborated with peers to deliver consistent service and promote customer retention.
Ride Operator
Lagoon
Syracuse
05.2021 - 08.2021
- Closed down rides with faulty equipment and notified supervisor.
- Sold tickets and collected additional fees from customers for special services.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Collaborated with peers to deliver consistent service and promote customer retention.
Education
Engineering
Weber State University
Ogden, UTSkills
- Customer service
- Team collaboration
- Data analysis
- Technical troubleshooting
- Public speaking
- Safety guidelines
- Entertainment Skills
Timeline
Ride Operator
Lagoon
05.2024 - 08.2024
Ride Operator
Lagoon
05.2021 - 08.2021
Engineering
Weber State University