Cody Norden

Implemented the Quality Review process for safety compliance. Was a key contributor in forming the 247 team and ensuring consistent CSA improvement. Managed the Paper Log Exempt fleet HOS Compliance and was utilized for special projects to assist the Enterprise in HOS compliance.

Developed and implemented standard operating procedures to initiate career path initiative efficiently. Utilized Microsoft 365 to track progress in expanding pharmaceutical engineered loop and solo regional fleets. Led a test group analyzing student program inefficiencies to improve retention rates.

Planned southeast region of CRST Capacity Solutions network for optimal efficiency. Managed orders to ensure timely processing and transportation. Ensured effective management throughout order lifecycle for enhanced service quality.

Managed guaranteed home time network, boosting driver retention rates. Routed drivers home on schedule, supporting CRST Expedited Network operations.

Oversaw CRST Expedited network maintenance over weekends, ensuring continuous service. Developed comprehensive plan for United States network to improve operational flow. Executed orders efficiently, managing each stage of the order lifecycle.

Oversaw operations for second largest CRST Expedited network account for Amazon. Achieved service goals to maintain account efficiency and performance. Ensured seamless account management and smooth daily operations.

Supervised fleet operations with 30+ trucks and 70+ drivers, prioritizing compliance and safety. Maintained rigorous oversight of driver performance to guarantee safe order servicing.

Oversaw management of truck fleet servicing long-term CRST Expedited accounts such as PMX and DuPont. Served as driver manager, customer service representative, and planner to achieve account goals. Implemented strategic planning for logistics to enhance delivery timelines and reliability. Evaluated driver performance metrics to maintain high service standards and customer satisfaction.

Managed Conway Transportation Services account. Oversaw trailer pools, tracked orders from initiation to completion, and ensured service goals for CRST Expedited's largest customer were met.

Supervised air freight accounts throughout overnight shifts.