Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody O’ Neal

Brownsville,OR

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

15
15
years of professional experience

Work History

Quality Control Manager

Diamond K Sales
03.2024 - 06.2024
  • Ensure all aspects of daily work flow are the best they can be
  • Make sure all trailers arriving or leaving are in the best condition possible
  • Work with employees to ensure best practices for safety and efficiency are being followed

IT Coordinator

La Pine Community Health Center
07.2023 - 12.2023
  • Maintaining and managing information technology systems and networks within an organization.
  • Establishing protocols and providing technical support.
  • Advising on IT choices.
  • Managing server applications, cloud-based services, and portable devices.
  • Coordinated technical support for staff, resolving issues promptly to minimize downtime.

Self Employed Handyman

Sunriver
03.2022 - 08.2023
  • Completing routine maintenance on commercial and residential properties
  • Repaired plumbing, electrical systems, and appliances to ensure functionality and safety across properties.
  • Installed fixtures, cabinetry, and flooring with precision, enhancing aesthetic appeal and property value.
  • Conducted regular maintenance checks to identify issues proactively and prevent costly repairs.
  • Collaborated with contractors on larger projects, ensuring timelines and quality standards were met.

Dishwasher/Prep Cook

Sunriver Brewery
08.2021 - 03.2022
  • Clean and maintain dishes in fast paced kitchen
  • Stocking items in Kitchen
  • Maintain food safety /temps/ dates FIFO
  • Operated industrial dishwashing equipment to maintain cleanliness and efficiency during high-volume service periods.
  • Assisted kitchen staff by ensuring timely availability of clean dishes, utensils, and cookware for food preparation.

Sales Associate

Sherwin Williams
07.2018 - 02.2022
  • Greeting and serving customers
  • Assisting customers in selecting and purchasing paint products
  • Provide Color Matching and Tinting services
  • Provided exceptional customer service, enhancing customer satisfaction and loyalty.
  • Assisted customers in product selection, demonstrating extensive knowledge of paint and coatings.

Customer Support Technician

Open Dental Software
05.2013 - 07.2018
  • Diagnosed and resolved technical issues for customers, enhancing user satisfaction and loyalty.
  • Provided timely support via phone and chat, ensuring efficient problem resolution.
  • Educated users on software features, improving customer self-sufficiency and experience.
  • Collaborated with cross-functional teams to develop solutions for recurring technical challenges.
  • Mentored junior technicians, enhancing team performance and knowledge retention.
  • Developed training materials for new hires, fostering consistent onboarding practices within the department.

Supervisor/Delivery Driver

Figaro's Pizza
06.2009 - 05.2013
  • Oversaw daily delivery operations, ensuring timely and accurate dispatch of goods.
  • Mentored new drivers, enhancing team performance and adherence to safety protocols.
  • Implemented process improvements, reducing delivery times while maintaining service quality.
  • Coordinated with In-Store teams to optimize route planning and resource allocation.

Education

H.S. Diploma - Computer Science Student of Year

Mckay Highschool
Salem, OR
06.2009

Skills

  • EXCELLENT COMMUNICATION SKILLS, AND EXCEPTIONAL ATTENTION TO DETAIL
  • EXPERIENCE IN VARIOUS WORKING ENVIRONMENTS
  • RELIABLE TRANSPORTATION AND CLEAN DRIVING RECORD
  • EXTENSIVE EXPERIENCE IN CUSTOMER SUPPORT

Timeline

Quality Control Manager

Diamond K Sales
03.2024 - 06.2024

IT Coordinator

La Pine Community Health Center
07.2023 - 12.2023

Self Employed Handyman

Sunriver
03.2022 - 08.2023

Dishwasher/Prep Cook

Sunriver Brewery
08.2021 - 03.2022

Sales Associate

Sherwin Williams
07.2018 - 02.2022

Customer Support Technician

Open Dental Software
05.2013 - 07.2018

Supervisor/Delivery Driver

Figaro's Pizza
06.2009 - 05.2013

H.S. Diploma - Computer Science Student of Year

Mckay Highschool

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