Cody Parrott
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
PCA
Cigna
02.2022 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Participated in community outreach events to promote health awareness, representing the pharmacy as a knowledgeable resource.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
Customer Service Representative
Fanuiel
04.2019 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Target
07.2017 - 02.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL08.2026
No Degree - Pharmacy Technician
Concorde Career Institute - Orlando
Orlando, FL05.2024
GED -
GED.com
Orlando, FL07.2017
Skills
- HIPAA Compliance
- Medical Terminology Knowledge
- Emotional Support
- Product Knowledge
- Call Management
- Data Collection
- Complaint Resolution
- Account Updating
- Information Security
Timeline
PCA
Cigna
02.2022 - 01.2024
Customer Service Representative
Fanuiel
04.2019 - 12.2021
Sales Associate
Target
07.2017 - 02.2019
Associate of Arts - General Studies
Valencia College
No Degree - Pharmacy Technician
Concorde Career Institute - Orlando
GED -
GED.com
Similar Profiles
Diahanna BridgesDiahanna Bridges
Customer Service Representative at CignaCustomer Service Representative at Cigna
Rudee FriarRudee Friar
Customer Service Representative at CignaCustomer Service Representative at Cigna
Lavakumar ReddyLavakumar Reddy
SENIOR SERVICENOW SME at CignaSENIOR SERVICENOW SME at Cigna
Chasity CasonChasity Cason
Customer Service and Operations Analyst at CignaCustomer Service and Operations Analyst at Cigna
Drew GreeniaDrew Greenia
Transportation Security Officer at Department of Homeland SecurityTransportation Security Officer at Department of Homeland Security