Cody Peterson
St. Petersburg,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Motivated professional offering expertise in Exercise Kinesiology, Behavioral Health, Claims Adjusting and managerial skills. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Hardworking physiotherapy professional with top-notch leadership abilities and excellent grasp of strategies for managing pain, improving joint stability and strengthening core muscles. Well-versed in case management with good interpersonal, analytical and communication abilities.
Personable physical therapy team member well-versed in gathering vital statistics, completing tests and showing patients how to complete exercises as part of multi-dimensional recovery programs. Highly organized and adaptable with good communication, interpersonal and problem-solving abilities. Meticulous Claims Investigator effective at collecting and analyzing data used to devise fair and cost-effective settlements.
Overview
14
14
years of professional experience
Work History
Logistics Specialist
AVL
Asheville, North Carolina
11.2023 - Current
- Issued timely and accurate responses to both internal and external inquiries.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Personal Trainer
Self Employed Services
St Petersburg, FL
01.2011 - Current
- Offered clients educational information, including materials on preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Led, instructed and motivated individuals during training activities, including cardiovascular exercise, strength training and stretching.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
Logistics Coordinator
Cosentino, USA
Norcross, GA
07.2022 - 11.2023
- Became well versed in SAP, Spreadsheets, and other program's used at Cosentino on a daily basis.
- Organized the entire warehouse sample section
- Took over the role and responsibilities of the SSR
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Front of House Manager
Oyster Shucker
St Petersburg, FL
02.2019 - 07.2022
- Coached and developed team members to support employee growth and development.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Claims Adjuster
Peter J. Crosa & Comp
St Petersburg, FL
02.2018 - 10.2018
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Conducted interviews, gathered detailed information and completed field investigations.
- Obtained necessary information to complete proper evaluation of injury claims.
- Reviewed data to verify validity of claims and determine case management actions.
Behavioral Health Specialist
JD Lampley Inc.
St Petersburg, FL
11.2016 - 04.2018
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
- Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
Personal Training Director
Anytime Fitness
Largo, FL
05.2014 - 03.2016
- Performed body scans, determined best-fit fitness plans and wrote out meal schedules and macros to optimize training.
- Maintained current personal training client list and performed 25 personal training sessions weekly.
- Offered clients educational information, including materials on preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Managed recruitment and hiring of new professionals to diversify offerings and fulfill training needs for customers.
Exercise Physiologist
Manatee County
Bradenton, FL
08.2012 - 09.2014
- Designed individualized exercise plans to improve physical fitness and strength.
- Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
- Created and oversaw individualized programs for long-term fitness and recovery.
- Customized conventional physical therapy techniques to meet specific needs of individual patients.
- Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
- Demonstrated correct posture and form to patients and watched exercises for potential problems.
Education
Behavior Assistance - Behavioral Aspects of Health
Agency's For Person of Disabilities
St Petersburg, FL11.2016
Exercise Kinesiology - Exercise Science
The University of West Florida
Pensacola, FL01.2010
Phlebotomy - Phlebotomy
Southern Technical Institute
St Petersburg, FL08.2021
Certified Claims Adjuster - Claims Adjuster
AE 21 Incorporated
Online01.2018
Skills
- POS system operations
- SAP system operations
- Training and coaching
- Service prioritization
- Physical therapy background
- First aid response
- Documenting vitals
- Performing exercise tests
- Rehabilitation
- Patient appraisal
- Leadership
- Team management
- Data Entry
- System Implementation
Certification
- CSCS - Certified Strength and Conditioning Specialist
- CPT - Certified Personal Trainer
- PT - Phlebotomy Technician
- RBT - Registered Behavior Technician
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- YMCA
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteQuote
Discipline Equals Freedom
Languages
English
Native language
Interests
Outdoors, camping, gym, arts and crafts, and for sure being a father to two young children
Timeline
Logistics Specialist
AVL
11.2023 - Current
Logistics Coordinator
Cosentino, USA
07.2022 - 11.2023
Front of House Manager
Oyster Shucker
02.2019 - 07.2022
Claims Adjuster
Peter J. Crosa & Comp
02.2018 - 10.2018
Behavioral Health Specialist
JD Lampley Inc.
11.2016 - 04.2018
Personal Training Director
Anytime Fitness
05.2014 - 03.2016
Exercise Physiologist
Manatee County
08.2012 - 09.2014
Personal Trainer
Self Employed Services
01.2011 - Current
Behavior Assistance - Behavioral Aspects of Health
Agency's For Person of Disabilities
Exercise Kinesiology - Exercise Science
The University of West Florida
Phlebotomy - Phlebotomy
Southern Technical Institute
Certified Claims Adjuster - Claims Adjuster
AE 21 Incorporated
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