Joseph Williams
Lewis Center,OH
Summary
Proven leader with a track record of exceeding sales targets at Apple through expert relationship building and in-depth product knowledge. Skilled in POS system operations and verbal communication, adept at adapting to diverse groups. Demonstrates empathy and a commitment to customer satisfaction, significantly enhancing client loyalty and team efficiency.
Overview
6
6
years of professional experience
Work History
Logistics Account Executive
TQL
Columbus, OH
02.2025 - Current
- Answered telephones and greeted visitors to assist, answer questions, and direct.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Developed comprehensive logistics plans for efficient delivery of goods and services.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Sales Specialist
Apple
Columbus, Ohio
09.2022 - 01.2025
- Consistently exceeded sales targets by leveraging product knowledge, and building strong customer relationships.
- Collaborated effectively with team members to drive sales and achieve common goals.
- Maintained in-depth knowledge of Apple products and services, providing expert advice and solutions to customers.
- Developed strong client relationships by understanding their needs, and delivering tailored solutions.
- Maximized sales by keeping areas tidy, fully stocked, and correctly priced.
Rec Coach
OSU LifeSports
Columbus, Ohio
06.2024 - 07.2024
- Designed and implemented engaging football practice sessions for youth participants aged 8-16, fostering skill development, teamwork, and sportsmanship in a positive youth development camp environment.
- Coached fundamental football techniques tailored to varying skill levels and abilities, including passing, catching, blocking, and game strategy.
- Promoted a safe and inclusive environment by emphasizing positive reinforcement, respect, and goal setting, aligning with the camp's mission to support personal growth through sports.
- Supervised daily activities, ensured safety protocol adherence, and maintained a structured, enjoyable camp experience.
- Collaborated with fellow coaches and staff to plan and execute camp-wide events, competitions, and team-building exercises.
- Provided mentorship and served as a positive role model for participants, encouraging physical activity, leadership, and self-confidence through sports.
Service Desk
Target
Reynoldsburg, Ohio
04.2020 - 09.2022
- Provided exceptional customer service to a diverse clientele, assisting with returns, exchanges, and general inquiries.
- Efficiently processed customer transactions, accurately handling cash and credit card payments.
- Collaborated effectively with team members to ensure seamless service and efficient operation.
- Demonstrated strong communication skills, effectively resolving customer concerns, and providing helpful information.
- Accurately stocked shelves with general merchandise, ensuring product availability, and a well-organized store layout.
Lifeguard
Get Air
Pickerington, OH
01.2019 - 03.2020
- Ensured the safety of children at the trampoline park by implementing safety protocols, and providing immediate assistance when needed.
- Managed front desk operations efficiently, checking in guests, and accounting for them to ensure a smooth and organized experience.
- Organized and ran birthday parties, providing a fun and memorable experience for children and their families.
- Provided exceptional customer service, responding to guest inquiries, and resolving any issues promptly and professionally.
- Adapted to various roles and responsibilities, demonstrating flexibility and adaptability in a fast-paced environment.
Education
Bachelors In Science - Sports Industry
The Ohio State University
Pickerington, Ohio12.2024
Skills
- Adapt to diverse groups
- Relationship building
- POS system operations
- Verbal and written communication
- Empathy and patience
- Training and mentoring
Timeline
Logistics Account Executive
TQL
02.2025 - Current
Rec Coach
OSU LifeSports
06.2024 - 07.2024
Sales Specialist
Apple
09.2022 - 01.2025
Service Desk
Target
04.2020 - 09.2022
Lifeguard
Get Air
01.2019 - 03.2020
Bachelors In Science - Sports Industry
The Ohio State University