Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cody Pike

Gresham,OR

Summary

I have proven results as a leader and an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. I am dedicated to complete any job or task that is assigned to me with accuracy and punctuality and have been apart of multiple teams with experience in many fields.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Support Manager

DesktopShipper
07.2022 - Current
  • Coached employees through day-to-day work and complex problems.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Coordinated with company Engineers to test and troubleshoot active support issues.

Support Technician

DesktopShipper
10.2019 - 07.2022
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Point Of Sale Coordinator

World Market
09.2016 - 04.2019
  • Organized and setup signage and advertisements related to active deals and promotions.
  • Coordinated with Management to determine ideal locations for placing signage and advertisements.
  • Assisted with customer service and day-to-day retail activities.
  • Setup and request additional material orders needed for placing and organizing advertisement deals through corporate contacts.


504 Electrical

Goodwill
06.2014 - 05.2016
  • Sorted and priced electronics provided through donations stored in Melon boxes.
  • Tested and verified functionality of provided electronics, ranging from DVD players, Rice Cookers and Televisions.
  • Organized product directly onto consumer shelves.
  • Coordinated with Management to assist customer requests regarding donations.

Customer Service Specialist

Office Depot Inc
05.2013 - 06.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Assisted with Cashiering duties, and assisted with jobs in the printing department.

Education

Associate of Applied Science - Cyber Security

Mt. Hood Community College
Gresham, OR
09.2018

High School Diploma -

Centennial High School
Gresham, OR
06.2011

Skills

  • Customer Service Expertise
  • Correspondence Management
  • Advertising Techniques
  • Job Assignments
  • Data Communications
  • Communications Support
  • Staff Management
  • Technical Support
  • Strategic Planning
  • Quality Control
  • Project Management

Certification

CompTIA A+ Certification (2019-2024)

Timeline

Support Manager

DesktopShipper
07.2022 - Current

Support Technician

DesktopShipper
10.2019 - 07.2022

Point Of Sale Coordinator

World Market
09.2016 - 04.2019

504 Electrical

Goodwill
06.2014 - 05.2016

Customer Service Specialist

Office Depot Inc
05.2013 - 06.2014

Associate of Applied Science - Cyber Security

Mt. Hood Community College

High School Diploma -

Centennial High School

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Cody Pike