Cody Profeta
Florida,FL
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance, and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Thrives in high-paced environments where customer service is essential to business needs.
Overview
10
10
years of professional experience
Work History
Supervisor
Outspokin Bicycles
Tampa, Florida
07.2022 - 07.2024
- Directed and supervised team of 15 employees in daily operations.
- Monitor daily operations of sales and service schedules.
- Lead staff in technical learnings for new product launches.
- Field multiple incoming calls, aiding customers in their needs.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Cycling Specialist
Outspokin Bicycles
Tampa, Florida
02.2021 - 07.2022
- Proactively assist and provide care to the rider with their needs to achieve their fitness and personal goals by providing outstanding service daily.
- Meet and exceed sales goals and operational needs of the company through sales and multiple communication channels.
- Handle transactions and customer needs via face-to-face, telephone, and remote sales.
- Field multiple incoming calls, aiding customers in their needs.
Retail Sales Associate
Playtri Bicycle Store
Bradenton, Florida
08.2020 - 01.2021
- Successfully assisted guests with product selection, and used product knowledge to aid in the proper fitment of equipment.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Utilized communication across multiple channels to provide exceptional customer service.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Auto Claims Adjuster Intern
USAA
Tampa, FL
05.2020 - 07.2020
- Successfully completed a 10-week internship in Auto Claims Adjusting, covering the claims handling process, procedures, and member experience.
- Learned and appreciated the rich heritage of USAA’s dedication to its members, and the reason why they are the provider of choice for the military community.
- Worked in cohesion with other interns on case files that provided vital information in the works of the SafePilot App in the detection of accidents that may result in medical assistance.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
Receiving Manager
Fit2Run
Tampa, Florida
12.2019 - 05.2020
- Processed incoming and outgoing footwear, resulting in fluid movement of product for easier associate access, and growth of the business.
- Proficient in mechanical and IT systems to aid in everyday operations.
- Coordinated with company owners on the most efficient tactics to launch online sales to local, and nonlocal consumers.
- Identified opportunities to reduce cost and improve productivity via weekly cycle counts and inventory management processes.
- Designed a company spreadsheet to aid in tracking online orders and ensuring products get to customers in a timely manner.
Weather Forecaster Apprentice
United States Air Force
Ramstein, Germany
11.2016 - 11.2019
- Applied meteorological concepts and techniques, creating forecasts for over 50 Department of Defense locations in Europe, Africa, and the Middle East.
- Fielded over 50 daily phone calls, providing vital information to essential stakeholders.
- Provided stakeholders with pertinent data by using multiple communication channels to ensure customer safety and asset protection.
- Hand-selected to train 10+ new forecasters, with over 200 hours of on-the-job training.
- Worked adjacent to sister branches and NATO allies to ensure accurate and timely forecasts.
- Formulated predictions by interpreting meteorological, atmospheric and oceanic information.
Receiving Manager
Fit2Run
Tampa, Florida
02.2014 - 10.2015
Education
Bachelor of Arts and Sciences - Management and Organizational Leadership
St. Petersburg College
Clearwater, FLUnited States Air Force Weather Apprentice Advanced Skills Course -
Keesler AFB
Biloxi, MSUnited States Air Force Basic Military Training -
San Antonio
San Antonio, TXSkills
- Verbal and written communication
- Documentation and reporting
- Workflow management
- Customer service
- Operations management
- Problem solving
- Team collaboration
- Complaint resolution
Timeline
Supervisor
Outspokin Bicycles
07.2022 - 07.2024
Cycling Specialist
Outspokin Bicycles
02.2021 - 07.2022
Retail Sales Associate
Playtri Bicycle Store
08.2020 - 01.2021
Auto Claims Adjuster Intern
USAA
05.2020 - 07.2020
Receiving Manager
Fit2Run
12.2019 - 05.2020
Weather Forecaster Apprentice
United States Air Force
11.2016 - 11.2019
Receiving Manager
Fit2Run
02.2014 - 10.2015
Bachelor of Arts and Sciences - Management and Organizational Leadership
St. Petersburg College
United States Air Force Weather Apprentice Advanced Skills Course -
Keesler AFB
United States Air Force Basic Military Training -
San Antonio
Similar Profiles
Kevin P. AdamsKevin P. Adams
Service Manager at Free Flite BicyclesService Manager at Free Flite Bicycles
Colt CaliColt Cali
Bike Shop Employee at Summit BicyclesBike Shop Employee at Summit Bicycles
Liam SmithLiam Smith
Sales Representative at Brick City BicyclesSales Representative at Brick City Bicycles
Adasa MontanoAdasa Montano
Leasing Consultant at CornerstoneLeasing Consultant at Cornerstone
JAN PIERO CASTILLO VALLEJAN PIERO CASTILLO VALLE
Executive Assistant / Marketing Associate / Sales Representative at Aldo Castillo GalleryExecutive Assistant / Marketing Associate / Sales Representative at Aldo Castillo Gallery