CODY PURDY
Surprise,AZ
Summary
Resilient Fiber Optic Technician skillful in installing fiber optic lines, performing general maintenance and responding to repair requests. Proficient in FO power meter, optical spectrum analyzer and OTDR operations. Recognized for providing timely support in troubleshooting problems to minimize downtime. Strategic and insightful Insurance professional versed in explaining complex products and policy intricacies to assist customers with informed decision-making. Networks across multiple industries to uncover business development opportunities. Decisive sales leader with 6 years of client-facing experience, 2 years of product troubleshooting, 2 years of certified leadership, 2 years of low voltage wiring in a commercial/business setting, looking to take on a challenge in my career path to better myself and those around me. To develop skills to make my time in my rolls impactful.
Overview
7
7
years of professional experience
Work History
Fiber Optic Technician
Wyyerd Fiber
10.2023 - Current
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Enhanced network connectivity for clients by troubleshooting and repairing faulty cables and connections.
Licensed Insurance Professional
USAA
06.2022 - 10.2023
- Provided world-class insurance services to existing customer base, boosting client satisfaction and retention
- Developed new policy quotes and explained requirements and limits to potential policyholders
- Delivered superior customer service by explaining insurance products, suggesting policy updates and guiding sales process to address customer needs
- Helped customers to safeguard assets with catered insurance policies and strategic coverage adjustments.
All Store Supervisor
Best Buy
10.2021 - 07.2022
- Oversaw all store departments from sales and operations to Geeksquad
- Handling all tech repair inquiries and assisting with tech courses in but not limited to: Software installs, hardware swaps, mobile phone classes and repair
- Recaptured customer loyalty, implementing quick and complete resolutions to handle diverse issues
- Protected store assets by carefully preparing and breaking down drawers, resolving discrepancies and organizing deposits.
Planogram Specialist
Best Buy
09.2018 - 10.2021
- Low voltage wiring splices/runs
- Installation and servicing
- Assisted teams with application of basic diagnostic techniques to identify problems, investigate causes and recommend solutions
- Used strategic product placement and memorable visual displays to drive sales
- Prioritized task load with minimal supervision and sound judgment
- Implemented and executed plan-o-grams in-line with store presentation guidelines
- Maintained inventory by checking in deliveries, pricing items and stocking merchandise.
Holiday Supervisor
Best Buy
11.2018 - 01.2021
- Similar to All Store Supervisor
Sales Associate
Best Buy
10.2016 - 09.2018
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support
- Managed multiple tasks simultaneously while meeting deadlines.
Theater Staff Member
Carmike Cinemas
10.2016
- Prepared venue for events by setting up and testing equipment prior to start times
- Kept patrons informed about upcoming venue events with polished announcements
- Monitored theater goers during shows for signs of inappropriate, unauthorized, or criminal behaviors
- Intervened in disputes to help resolve conflicts and restore guest satisfaction.
Education
High School - Marketing/ Computer Science
Valley Vista High School
Surprise, Arizona05.2016
Certification - Marketing
Rio Salado Community College
Surprise, Arizona05.2015
Skills
- Self motivation
- Decision making
- Low voltage wiring
- Troubleshooting and diagnosis
- System optimization
- Ability to multitask
- Technical Training
- Equipment Calibration
Timeline
Fiber Optic Technician
Wyyerd Fiber
10.2023 - Current
Licensed Insurance Professional
USAA
06.2022 - 10.2023
All Store Supervisor
Best Buy
10.2021 - 07.2022
Holiday Supervisor
Best Buy
11.2018 - 01.2021
Planogram Specialist
Best Buy
09.2018 - 10.2021
Sales Associate
Best Buy
10.2016 - 09.2018
Theater Staff Member
Carmike Cinemas
10.2016
High School - Marketing/ Computer Science
Valley Vista High School
Certification - Marketing
Rio Salado Community College
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