Danlouis Pierre Louis
Lake Worth,FL
Summary
Adept Fiber Optic Technician with a proven track record at Startek Workforce Inc, enhancing network performance and customer satisfaction. Skilled in fusion splicing and OTDR operation, coupled with exceptional teamwork and problem-solving abilities. Achieved significant project completions on time, demonstrating leadership and meticulous attention to detail without exceeding a 55-word limit.
Overview
11
11
years of professional experience
Work History
Fiber Optic Technician
Startek Workforce Inc(At&t)(Frontier Communication
10.2024 - 02.2025
- Elevated network performance through careful splice testing and accurate termination.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Maintained adherence to established protocols to ensure quality handling of optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Maintained strict adherence to safety guidelines when handling installation and removal of advanced communication equipment.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
Cable Technician
Mold Cable (Xfinity)
10.2022 - 10.2024
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
Cable Installation Technician
Startek Workforce Inc (At&t)
01.2022 - 09.2022
- Performed swift troubleshooting to ensure rapid service recovery.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
Owner/Operator Truck Driver
Owner of Starlink Communications LLC
10.2021 - 01.2022
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
Cable Technician
Mold Cable (Xfinity)
01.2017 - 10.2021
- Performed setup, restoration, removal and adjustment of services catering to residential as well as business needs.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Enhanced client experience by swiftly diagnosing and addressing cable issues.
Cable Installation Technician
Startek Workforce Inc (Xfinity)
05.2014 - 01.2017
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
Education
B.S - Cybersecurity
Keiser University
West Palm Beach, FLA.S - Liberal Arts
Erie Community College
Buffalo, NY05.2013
Skills
- Fiber optic safety
- OTDR operation
- Fusion splicing
- Fiber optic terminations
- Fiber optic standards
- Network troubleshooting
- Telecommunications infrastructure
- Installing equipment
- Cable splicing
- Device installation
- Educating customers
- Configuring equipment
- System repair
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Leadership skills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Mechanical skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Electrical safety
- Decision-making
- Relationship building
- Safety procedures
- Physical fitness
- Team building
- Task prioritization
- Equipment operation
- Self motivation
- Analytical thinking
- Conflict resolution
- Troubleshooting techniques
- Goal setting
- Risk assessment
- Professionalism
- Blueprint reading
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
Timeline
Fiber Optic Technician
Startek Workforce Inc(At&t)(Frontier Communication
10.2024 - 02.2025
Cable Technician
Mold Cable (Xfinity)
10.2022 - 10.2024
Cable Installation Technician
Startek Workforce Inc (At&t)
01.2022 - 09.2022
Owner/Operator Truck Driver
Owner of Starlink Communications LLC
10.2021 - 01.2022
Cable Technician
Mold Cable (Xfinity)
01.2017 - 10.2021
Cable Installation Technician
Startek Workforce Inc (Xfinity)
05.2014 - 01.2017
B.S - Cybersecurity
Keiser University
A.S - Liberal Arts
Erie Community College
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