Cody Renfro
Gate City,VA
Summary
Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
02.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Reduced late deliveries by maintaining organized and efficient route schedule.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Adhered to all postal regulations while delivering mail, upholding USPS standard of professionalism.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in rural settings.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
Crew Leader
Lawn Medics
06.2021 - 01.2023
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members. Lead by example, and never asked the crew to do something I would not do.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Never had a crew member quit. Was able to do this by maintaining a positive, upbeat attitude.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
Collections Agent
Citi
09.2018 - 06.2021
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Lead Sales Representative
Master Tool & Die, Inc
08.2002 - 07.2018
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Boosted sales revenue by developing and implementing targeted sales strategies.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor of Science - Exercise Physiology
East Tennessee State University
Johnson City, TN12.2020
Skills
- Dependability
- Prioritization
- Decision Making
- Adaptability
- Physical Stamina
- Customer Service
- Attention to Detail
- Critical Thinking
- Self-motivation
- Problem Solving
Timeline
Rural Mail Carrier
United States Postal Service, USPS
02.2023 - Current
Crew Leader
Lawn Medics
06.2021 - 01.2023
Collections Agent
Citi
09.2018 - 06.2021
Lead Sales Representative
Master Tool & Die, Inc
08.2002 - 07.2018
Bachelor of Science - Exercise Physiology
East Tennessee State University
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