Cody Roppelt
Cape Coral
Summary
Dynamic Store Manager with extensive experience at Mister Car Wash, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective problem-solving and staff training. Skilled in store operations and mentoring, fostering a positive environment that drives performance and quality service.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
11
11
years of professional experience
Work History
Store Manager
Mister Car Wash
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager
Mister Car Wash
12.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Car Wash Manager
Downtowner Car Wash
10.2015 - 12.2022
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
Car Wash Attendant
Downtowner Car Wash
10.2014 - 10.2015
- Greeted customers and assessed needs to recommend suitable car wash services.
- Delivered high-quality car wash services using high-pressure washers
Education
High School Diploma -
Oasis High School
Cape Coral, FL05-2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Team leadership and coaching
Timeline
Store Manager
Mister Car Wash
11.2023 - Current
Assistant Manager
Mister Car Wash
12.2022 - 11.2023
Car Wash Manager
Downtowner Car Wash
10.2015 - 12.2022
Car Wash Attendant
Downtowner Car Wash
10.2014 - 10.2015
High School Diploma -
Oasis High School
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