Cody Shuler
Noblesville,IN
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Customer Service Consultant
Tom Wood Lexus
Indianapolis, IN
04.2017 - 01.2024
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed relationships with customers to ensure repeat business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Followed up with customers post purchase to gauge their satisfaction level with our products and services.
- Resolved customer complaints in a timely manner with empathy and understanding.
Service Consultant
Butler Toyota
Indianapolis, IN
11.2013 - 04.2017
- Used knowledge of services to recommend additional products and offerings to customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Detailed operations, expected changes, and typical duration of service to customers.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN07-2032
Skills
- Scheduling
- Product Knowledge
- Consultative Sales
- Service Upselling
- High-Energy Attitude
- Positive and Professional
- Adaptive Team Player
- Multi-Task Management
Accomplishments
- Member of Phi Theta Kappa (Ivy Tech Community College)
- 11 time president's club award winner (Tom Wood Lexus)
Timeline
Customer Service Consultant
Tom Wood Lexus
04.2017 - 01.2024
Service Consultant
Butler Toyota
11.2013 - 04.2017
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Similar Profiles
Cobra HubbardCobra Hubbard
Parts Counter Person at Tom Wood Lexus PartsParts Counter Person at Tom Wood Lexus Parts
Cody ShulerCody Shuler
Customer Service Consultant at Tom Wood LexusCustomer Service Consultant at Tom Wood Lexus
Hayden TeteakHayden Teteak
Assistant Chief Flight Instructor at Tom Wood AviationAssistant Chief Flight Instructor at Tom Wood Aviation