Cody Smith
100 S Forest Street, Jamesport,MO
Overview
11
11
years of professional experience
Work History
Librarian
Daviess County Library
04.2023 - Current
- Conduct library tours to introduce patrons to resources available in the library
- Organize book displays and coordinate special events
- Assist patrons with locating information using online databases, search engines, websites, and other research tools
- Organize library equipment and collections
- Reshelve books to maintain neat and tidy reading area.
Call Center Agent
ProNexis
07.2020 - 01.2023
- Answered incoming and placed outgoing calls to address billing issues, product problems, service questions, general client concerns, and set appointments
- Updated customer information.
Phone Survey Representative
Press Ganey Associates
04.2018 - 08.2019
- Conducted telephone surveys for healthcare purposes
- Coded responses accurately
- Ensured compliance with HIPAA regulations.
PSE Mail Processing Clerk
USPS (United States Postal Service)
10.2019 - 01.2020
- Sorted and organized mail efficiently
- Prepared mail for distribution efficiently and accurately.
Cashier
Farr’s Fresh
07.2016 - 02.2018
- Assisted in the preparation of custom frozen yogurt for customers
- Cleaned, stocked, and restocked workstations and display cases
- Managed inventory of various products.
Cashier
Del Taco
09.2015 - 05.2016
- Efficiently processed cash and credit card transactions in a timely manner
- Cleaned workstations and display cases, ensuring they were well-stocked
- Greeted customers and provided friendly customer service
- Inspected orders to make sure they were accurate before handing them to customers.
Food Service Worker
JCW’s
06.2013 - 06.2015
- Washed, cut, and prepared foods for cooking
- Notified managers about the need for significant repairs or enhancements to building operating systems
- Cleaned and stocked workstations and display cases
- Performed opening and closing duties such as setting up workstations with necessary supplies
- Served meals to customers in a friendly and courteous manner
- Ensured that all foods were prepared according to health department regulations.
Education
BYUI-Online
PathwayConnect -
BYU-Pathway Worldwide
GED -
Utah Valley University
Orem, UTSkills
Excellent customer service skills
Team Builder
Technical Support
Prompt and reliable
Organizational Skills
Detail oriented
Quick Learner
References
References available upon request
Timeline
Librarian
Daviess County Library
04.2023 - Current
Call Center Agent
ProNexis
07.2020 - 01.2023
PSE Mail Processing Clerk
USPS (United States Postal Service)
10.2019 - 01.2020
Phone Survey Representative
Press Ganey Associates
04.2018 - 08.2019
Cashier
Farr’s Fresh
07.2016 - 02.2018
Cashier
Del Taco
09.2015 - 05.2016
Food Service Worker
JCW’s
06.2013 - 06.2015
BYUI-Online
PathwayConnect -
BYU-Pathway Worldwide
GED -
Utah Valley University