Cody Smith
Lincoln,VT
Summary
Experienced banking professional with 9 years of progressive responsibility, including 6 years in leadership roles. Promoted to management within 3 years with no prior industry experience, demonstrating strong performance and adaptability. Proven ability to manage multi-branch operations, lead and develop teams, and support large staff networks. Known for strong communication, independent problem-solving, and coaching employees to success.
Overview
9
9
years of professional experience
Work History
Branch Manager / Office Manager
National Bank of Middlebury
Middlebury, VT
11.2019 - 03.2026
- Oversee operations across two branch locations, maintaining efficiency, compliance, and service quality
- Lead, coach, and develop a team of 6 employees, improving performance and engagement
- Serve as a key resource for 30+ staff members, providing guidance on complex transactions and operational issues
- Promoted to management within 3 years without prior banking experience, reflecting strong performance and leadership ability
- Mentor employees to support growth, retention, and internal advancement
- Resolve complex customer and operational challenges independently
- Led branch operations, ensuring compliance with banking regulations and policies.
- Developed strategic plans to enhance customer service and increase retention rates.
- Supervised team performance, providing coaching and mentorship to improve sales techniques.
- Analyzed financial reports to identify trends and recommend solutions for operational efficiency.
- Implemented training programs to enhance staff skills in product knowledge and customer engagement.
Banking Associate (Teller / Customer Service Representative)
National Bank of Middlebury
Middlebury, VT
09.2017 - 11.2019
- Delivered consistent, high-quality customer service in a fast-paced environment
- Built strong customer relationships, improving satisfaction and trust
- Quickly mastered banking systems and procedures, demonstrating adaptability and initiative
- Assisted customers with account inquiries and transactions, ensuring efficient service delivery.
- Supported daily operations by handling cash deposits and withdrawals with precision.
- Collaborated with team members to streamline banking procedures, enhancing customer experience.
- Conducted account audits to ensure accuracy and adherence to financial regulations.
Education
Management Training
Northern New England School of Banking
Portsmouth10.2021
Accounting
Community College of Vermont
Middlebury, VTHigh School Diploma -
Middlebury Union High School
Middlebury, VT Skills
- Branch Management
- Team Leadership
- Staff Development
- Banking Operations
- Customer Relations
- Compliance & Risk Awareness
- Problem Solving
- Cross-Functional Support
- Communication
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Passed and obtained management certificate from Northern New England School of Banking.
ADDITIONAL STRENGTHS
- Strong communicator with ability to explain complex information clearly
- Highly dependable with a proven record of long-term commitment
- Effective team player who contributes to a positive work environment
- Self-directed with the ability to learn and execute tasks with minimal guidance
Timeline
Branch Manager / Office Manager
National Bank of Middlebury
11.2019 - 03.2026
Banking Associate (Teller / Customer Service Representative)
National Bank of Middlebury
09.2017 - 11.2019
Management Training
Northern New England School of Banking
Accounting
Community College of Vermont
High School Diploma -
Middlebury Union High School