Dedicated Shop Foreman with a solid background in customer service and technician training. Known for exceptional leadership and equipment maintenance skills, consistently achieving operational excellence and high-quality results.
Overview
18
18
years of professional experience
Work History
Shop Foreman
C & W Auto Sales
Sumter, SC
01.2025 - Current
Complete vehicle maintenance, paint and body work, engine repairs, and diagnostics.
Supervised daily operations to ensure efficient workflow and adherence to safety standards.
Trained new technicians on repair procedures and shop protocols to enhance team performance.
Conducted quality control inspections on completed vehicles to maintain company standards.
Managed inventory levels, coordinating with suppliers for timely parts procurement.
Used hand and power tools, equipment, and instruments accurately.
Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
Owner
C & J Auto Sales
Sumter, SC
11.2016 - 01.2025
Managed daily operations of auto sales, ensuring efficient customer service and inventory management.
Developed marketing strategies to increase brand awareness and drive sales growth.
Trained and mentored staff on product knowledge and effective sales techniques.
Analyzed market trends to identify opportunities for expansion and improvement.
Managed day-to-day business operations.
Trained and motivated employees to perform daily business functions.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Managed purchasing, sales, marketing and customer account operations efficiently.
Member Service Representative
SAFE Federal Credit Union
Sumter, SC
08.2008 - 11.2016
Delivered exceptional member service through effective communication and problem-solving skills.
Educated members on financial products, services, and digital banking tools to enhance user experience.
Processed account inquiries, transactions, and loan applications with accuracy and efficiency.
Collaborated with team members to streamline processes and improve service delivery standards.
Contributed to branch sales goals by effectively cross-selling credit union products and services.
Analyzed member feedback to identify trends and implement improvements in service offerings.
Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.