Cody Wallace
Joplin,US
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
14
14
years of professional experience
Work History
Network Rollout Engineer
Wachter Network Services
11.2017 - 11.2024
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Configured and managed networking equipment, particularly Cisco and Juniper devices.
- Led multiple projects, both in-office and remotely, providing consistent support to on-site technicians.
- Utilized spreadsheet tools like Google Sheets and Excel to track and analyze network data.
- Provided technical support and guidance to team members on network-related issues.
Technician III
Wal-Mart Home Office
02.2012 - 10.2017
- Diagnose/Troubleshoot/Replace Cisco switch/router equipment as well as Access Points, Load Balancers, Circuit/Satellite issues, IP Routing, HSRP and H3COM Switches
- Provide excellent customer service to store associates and Wal-Mart vendors
- Run Critical Tickets to completion
- Provide training and assistance to New Hires as well as seasoned colleagues
Small Business End-User Care Tech Support
AT&T
11.2010 - 10.2011
- Utilize organizational skills and friendliness to please customers
- Communicate/Troubleshoot with customers to complete tasks quickly & efficiently
- Diagnose Device and Network Issues to resolve customers concerns
Education
Computer Technology & Network Administration -
Wichita Technical Institute (WTI)
Joplin, MO12.2009
Skills
Skilled in Microsoft Office tools
Experienced with Google Sheets
Configuration/Troubleshooting of Cisco networks
BMC Remedy expertise
Microsoft Certified Professional
CompTIA Sec Cerficiation
Timeline
Network Rollout Engineer
Wachter Network Services
11.2017 - 11.2024
Technician III
Wal-Mart Home Office
02.2012 - 10.2017
Small Business End-User Care Tech Support
AT&T
11.2010 - 10.2011
Computer Technology & Network Administration -
Wichita Technical Institute (WTI)