Cody Edwards-Watson
Brooklyn
Summary
Detail-oriented Healthcare Administration professional with 5+ years of experience in patient services, appointment coordination, and medical support operations. Proven ability to manage high-volume patient communications across phone, email, and chat while delivering accurate, empathetic service. Strong background in medical terminology, documentation review, and scheduling within fast-paced healthcare environments. Adept at improving patient experience through clear communication, problem-solving, and efficient administrative support.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Member Service Representative
EHE Health
New York
09.2019 - 02.2026
- Handle high-volume inbound and outbound patient communications via phone, email, and live chat
- Coordinate and schedule medical and ancillary appointments, ensuring accuracy and efficiency
- Resolve patient inquiries and concerns with professionalism, empathy, and timeliness
- Maintain detailed and accurate patient records in compliance with healthcare standards
- Collaborate with internal teams to ensure seamless patient experience and issue resolution
Credit Escalations Specialist
National Debt Relief
New York
03.2019 - 09.2019
- Supported clients through complex account and settlement processes via phone communication
- Resolved escalated concerns with minimal supervision, ensuring client satisfaction
- Reviewed and processed legal and financial documentation for account approval
- Maintained clear, compliant documentation of all client interactions
Front Desk Receptionist
Oasis Day Spa
New York
10.2018 - 03.2019
- Provided front-line customer service by greeting and assisting clients in a professional manner
- Scheduled and managed appointments for a high-volume client base
- Maintained organized client records through accurate data entry, filing, and scanning
- Managed multi-line phone systems, directing calls and handling inquiries efficiently
Education
Bachelor of Arts - Business Administration And Management
Berkeley College
New York, NY 01.2014 - 06.2018
Skills
- Patient Relations & Customer Service
- Medical Terminology
- Appointment Scheduling & Coordination
- Electronic Records & Documentation Management
- HIPAA Awareness & Confidentiality Practices
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication (Phone, Email, Live Chat)
- Problem Solving & Conflict Resolution
Timeline
Member Service Representative
EHE Health
09.2019 - 02.2026
Credit Escalations Specialist
National Debt Relief
03.2019 - 09.2019
Front Desk Receptionist
Oasis Day Spa
10.2018 - 03.2019
Bachelor of Arts - Business Administration And Management
Berkeley College
01.2014 - 06.2018