HEIDI GANS
Seattle,WA
Summary
Professional Summary
Dependable and detail-oriented professional with 10+ years of customer service, administrative support, transportation, and operations experience in fast-paced environments. Skilled at communicating with customers, managing multiple priorities, maintaining accuracy, solving problems, and working independently or as part of a team. Recognized for strong organizational skills, reliability, adaptability, and a commitment to providing excellent service while meeting deadlines and maintaining professionalism.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Optum
Seattle, WA
01.2025 - Current
- Deliver prompt, professional patient service, resolving inquiries and ensuring positive patient experiences.
- Train and mentor new hires on EMR workflows, HIPAA compliance, and customer service best practices.
- Manage patient check-in/check-out, scheduling, and insurance verification.
- Coordinate referrals, prior authorizations, and provider communications.
- Process co-pays, reconcile patient accounts, and handle billing inquiries.
Personal Shopper
Instacart
Seattle, WA
06.2022 - 01.2025
- Fulfilled customer grocery orders with 100% accuracy, maintaining excellent satisfaction ratings.
- Managed multiple deliveries daily while ensuring on-time completion and service quality.
- Resolved customer issues promptly to support positive experiences and repeat requests.
- Applied strong organizational, time management, and problem-solving skills in a fast-paced environment.
Driver
Tri-county Cabulance
Lynnwood, WA
01.2024 - 05.2024
- Safely transported passengers to scheduled medical appointments while complying with DOT and company safety regulations.
- Conducted pre-trip and post-trip vehicle inspections.
- Planned efficient routes using GPS to ensure on-time arrivals.
- Assisted passengers with mobility needs while providing courteous, professional service.
Caregiver
Valley crest Adult Family Home
Woodinville, WA
09.2019 - 06.2022
- Assisted clients with personal care, meals, medications, and hygiene support.
- Monitored well-being and responded to emergencies with compassion and professionalism.
- Supported individualized care plans while maintaining patient dignity and safety.
- Updated patient medical records in charts and databases.
Cleaner
CCS
Renton, WA
08.2017 - 09.2019
- Maintained safe, sanitized facilities, including restrooms, common areas, and high-touch surfaces.
- Supported infection prevention practices and ensured a clean, welcoming environment.
- Swept, mopped and vacuumed common areas.
Debt Collector
Sentry Credit
Everett, WA
06.2013 - 08.2017
- Negotiated repayment plans while ensuring compliance with federal/state regulations.
- Resolved billing inquiries, maintained account accuracy, and met performance targets.
Private Nanny
Private Family
Bothell, WA
07.2009 - 06.2013
- Provided childcare, academic support, and structured routines for multiple children.
- Monitored child safety and wellness and coordinated activities to engage children and promote development.
- Oversaw household needs regarding children's meals, laundry and transportation.
Education
High School Diploma - undefined
Lynnwood High School
Lynnwood, WA06.2009
Skills
Patient Relations & Customer Service
Insurance Verification & Billing
Payment Processing & Claims Follow-Up
Communication & Conflict Resolution
Team Training, Mentorship & Collaboration
Scheduling & Appointment Coordination (EMR/EHR)
Referrals & Prior Authorizations
Healthcare Administration & HIPAA Compliance
Workflow Efficiency & Time Management
Timeline
Patient Service Representative
Optum
01.2025 - Current
Driver
Tri-county Cabulance
01.2024 - 05.2024
Personal Shopper
Instacart
06.2022 - 01.2025
Caregiver
Valley crest Adult Family Home
09.2019 - 06.2022
Cleaner
CCS
08.2017 - 09.2019
Debt Collector
Sentry Credit
06.2013 - 08.2017
Private Nanny
Private Family
07.2009 - 06.2013
High School Diploma - undefined
Lynnwood High School