Cody Wayson
Cedar Park
Summary
TMC operator with over three years of experience at Serco, specializing in traffic management and dispatching. Previous roles include teller positions at Austin Telco Federal Credit Union and International Bank of Commerce, totaling five years of expertise in monetary and documentation management. Proficient in transactional processing and familiar with retail food and beverage service, as well as call center operations. Seeking opportunities to expand skill set and embrace new challenges in diverse fields.
Overview
13
13
years of professional experience
Work History
TMC Operator
Serco-NA, Inc
Austin
02.2023 - Current
- Dispatch HERO drivers to collisions and stranded motorist
- Create construction events and DMS boards (dynamic message sign) for public safety
- Notify maintenance yards of debris, roadway damage, faulty equipment, traffic assistance
- Initiate Silver/Amber/Clear alerts;
Retail Sales Associate
Target
Austin
12.2020 - 10.2022
- Customer assistance with product location and pricing as well as price matching and de-escalation
- Curbside rapid delivery
- Trained new employees
- Shopping cart collector
Pool Technician
Patriot Pool and Spa
Austin
02.2020 - 04.2020
- Pool equipment maintenance
- Inspect chemical readings and P.H. balance
- Clean debris from pool area
- Replace parts if needed and provide chemicals to clients
Teller, Mortgage Specialist
IBC Bank
Austin
11.2017 - 02.2020
- Handled transactions at teller line
- Money management and documentation
- Accepted/modify monthly mortgage payments
- Audit appraisals and closing disclosures
Server, Food Runner, Guest Services Representative
IPic Theaters
Austin
12.2015 - 07.2018
- Cared to guest with food and drink orders
- Sold memberships, tickets, and gift cards
- Ensure end of night procedures are done correctly
Setup Specialist, Customer Service Representative
Volt At Apple Inc.
Austin
08.2015 - 11.2015
- Conducted tutorials for new Apple Watch/iPhone users via video recording
- Provided service to customers with troubleshooting their devices
- Created mini projects/newspaper ads for company and its employees
Bank Teller
Austin Federal Credit Union
Cedar Park
02.2013 - 08.2015
- Handled currency, legal documents, and personal information
- Provided timely service to ATFCU members with everyday transactions
- Managed accounts and credit card information
Education
High School Diploma -
Leander High School
Leander, TX06-2010
Some College (No Degree) - Civil Engineering, Architecture
Austin Community College
Austin, TXSkills
- Traffic management
- Dispatch coordination
- Employee training
- Money handling
- Troubleshooting
- Deploy alerts
- Typing accuracy
- Operational documentation
- Efficient multitasking
- Data entry
Accomplishments
Employee Appreciation Honoree at Txdot- May 2025
Timeline
TMC Operator
Serco-NA, Inc
02.2023 - Current
Retail Sales Associate
Target
12.2020 - 10.2022
Pool Technician
Patriot Pool and Spa
02.2020 - 04.2020
Teller, Mortgage Specialist
IBC Bank
11.2017 - 02.2020
Server, Food Runner, Guest Services Representative
IPic Theaters
12.2015 - 07.2018
Setup Specialist, Customer Service Representative
Volt At Apple Inc.
08.2015 - 11.2015
Bank Teller
Austin Federal Credit Union
02.2013 - 08.2015
High School Diploma -
Leander High School
Some College (No Degree) - Civil Engineering, Architecture
Austin Community College