Cody C. Welles
New York
Summary
Background in sales and service drives effective technical recruitment. Strong communication skills facilitate engagement with diverse candidates. Proven track record in building teams that achieve 95% customer satisfaction and align talent acquisition with organizational growth.
Overview
17
17
years of professional experience
Work History
Regional Manager
Wood and Fire Group
New York
02.2020 - Current
- Managed five locations, ensuring operational efficiency and employee engagement across all sites.
- Implemented cost-effective inventory management strategies, optimizing stock levels and reducing waste to enhance overall profitability.
- Established and enforced operational procedures, maintaining compliance with industry regulations and internal quality standards.
- Led recruitment efforts and made strategic hiring decisions, resulting in a skilled and motivated team.
- Provided comprehensive training for a staff that consistently delivered a 95% customer satisfaction rate.
- Developed and executed marketing initiatives, enhancing business growth and brand visibility within the local community.
- Cultivated strong customer connections and developed lasting relationships with regular patrons, fostering a loyal customer fanbase.
- Addressed customer feedback and resolved issues promptly, contributing to high customer satisfaction and retention.
Account Executive
S.K.I. Distribution
Brooklyn
06.2019 - 03.2022
- Achieved a 40% increase in sales through effective upselling and cross-selling strategies, demonstrating strong sales acumen and influencing skills, transferable to assessing and influencing candidates' suitability and interest in technical roles.
- Drove consistent sales growth, achieving a 10% annual increase over 3 years, displaying a strategic and sustained approach to revenue generation.
- Initiated cold calls and scheduled meetings with potential clients, demonstrating proactive outreach that increased lead generation.
- Developed and maintained relationships with clients, aligning solutions with their needs to ensure satisfaction and retention.
- Recruited and trained 4 new sales representatives, enhancing team capabilities and driving sales performance.
- Conducted thorough interviews to assess sales professionals' qualifications, skills, and cultural fit, showcasing proficiency in candidate assessment and evaluation.
- Utilized data analysis to assess sales performance and optimize recruitment strategies, demonstrating a data-driven approach to decision-making.
Operations Manager
Quiet Man Public House
New York
03.2018 - 01.2021
- Developed and implemented training programs in customer service, conflict resolution, and operational efficiency, enhancing communication, problem-solving, and leadership skills among staff.
- Managed vendor relationships and negotiated contracts to optimize resource allocation and strengthen stakeholder management.
- Oversaw the onboarding and orientation of new staff, ensuring seamless integration and alignment with organizational values and standards.
- Fostered positive, inclusive workplace culture, enhancing employee engagement and retention.
- Ensured compliance with labor laws, safety regulations, and industry standards.
Server to Operations Manager
Kirby's Grill and Bar
New York
06.2009 - 01.2018
- Managed high-pressure situations with grace and efficiency, ensuring smooth operations during peak dining periods, honing the skill of remaining calm under pressure.
- Coordinated with kitchen staff and management to ensure accurate orders and timely service, reinforcing teamwork and operational efficiency.
- Handled cash transactions and managed financial responsibilities with accuracy and integrity, showcasing accountability and trustworthiness.
- Delivered personalized customer service by addressing individual needs, enhancing overall dining experiences.
- Adjusted approach to cater to diverse customer personalities and preferences, fostering positive interactions and satisfaction.
- Maintained a positive attitude and demeanor, contributing to a welcoming and inclusive atmosphere.
Education
Human Resources - Business Administration
Westchester Community College
Westchester County, NY01-2014
Skills
- Sales expertise
- Marketing strategy
- CRM proficiency
- Payroll Management
- Retail Management
- Employee training
- Organizational Skills
- Problem-Solving
- Team Leadership
- Communication
- Interpersonal Proficiency
- Customer focus
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Zoom
- Microsoft Excel
Hobbies and Interests
- Certified Personal Trainer
- Long distance running
- Reading research papers and books on self-improvement
- Economics
- Software engineering
- Weightlifting
- Traveling
- Volunteering
Timeline
Regional Manager
Wood and Fire Group
02.2020 - Current
Account Executive
S.K.I. Distribution
06.2019 - 03.2022
Operations Manager
Quiet Man Public House
03.2018 - 01.2021
Server to Operations Manager
Kirby's Grill and Bar
06.2009 - 01.2018
Human Resources - Business Administration
Westchester Community College