Cody Wells
Charlotte,NC
Summary
Dynamic and results-oriented Inside/Outbound Sales Professional with over a decade of experience transforming leads into loyal customers. Expertise in consultative selling and cultivating robust client relationships, consistently surpassing sales targets in fast-paced, competitive environments. Recognized for exceptional sales performance and the ability to thrive in both remote and hybrid work settings, driving business growth and customer satisfaction. Committed to leveraging skills to deliver outstanding results and contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist
Spectrum
11.2024 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained an 85% client save rate, exceeding retention targets
- Contributed to company growth by upselling additional products and services during support interactions.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
Sales Manager
Sell Well Media
10.2018 - 09.2024
- Led a team in achieving aggressive sales targets, developing strategies that increased market share by double digits.
- Consulted with clients to identify their needs and match appropriate products and services, resulting in higher customer satisfaction and retention.
- Created and presented monthly performance reports to senior management, using data to identify trends and adjust strategies.
- Trained and coached sales staff, improving individual performance and boosting overall team productivity.
- Increased sales revenue by developing and implementing effective sales strategies.
Master Sales Agent
Red Ventures
04.2011 - 10.2018
- Handled inbound calls and warm leads, selling DirecTV and Internet services through needs-based consultations.
- Consistently exceeded sales quotas such as MSA (Master Sales Agent), Platinum Agent and President’s Club recognition for top performance (4x).
- Built lasting customer relationships, resulting in repeat business and strong customer loyalty. Recognized with multiple awards for exceptional sales performance, including Agent Zero for being the top sales agent in the business.
- Enhanced team performance by sharing best practices, conducting training sessions, and mentoring junior agents.
Education
High School Diploma -
Ware County High School
Waycross, GA05-2000
Skills
- Core Skills
- Inbound & Warm Lead Conversion
- Consultative & Solution-Based Selling
- Relationship Building & Customer Retention
- Performance & Goal Achievement
- CRM Systems & Data Analysis
- Remote Sales Operations & Collaboration
- Excellent Communication & Active Listening
- Problem-solving
- Analytical thinking
- Problem-solving abilities
Timeline
Customer Support Specialist
Spectrum
11.2024 - Current
Sales Manager
Sell Well Media
10.2018 - 09.2024
Master Sales Agent
Red Ventures
04.2011 - 10.2018
High School Diploma -
Ware County High School
COMMUNICATION
Implemented new procedures and technologies that improved efficiency and streamlined operations.
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
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