Courtney Pruitt
Dayton,Ohio
Summary
Dedicated Senior Customer Service Specialist with 17 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 17 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Experienced Customer Service with over 17 years serving customers. Skillfully educate customers, troubleshoot issues and process payments. Security-conscious, proficient in rules and regulations and successful in using multiple systems and interchangeable technologies to handle customer concerns.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Support Specialist
Inspira Financial
Omaha, NE
11.2009 - Current
Gained extensive professional experience in various roles.
Support Specialist
Inspira Financial – Omaha, NE
November 2009 – Present
• Manage inquiries related to flexible spending, COBRA, health reimbursement, and commuting benefits.
• Handle escalated complaints with professionalism, offering timely resolutions.
• Conduct documentation review to ensure compliance with company and regulatory standards.
• Provide accurate account support, using multiple internal systems and communication platforms.
• Collaborate with quality teams to identify and report recurring client issues.
Card Activation, Fraud, and Telecheck Customer Service
First Data
Omaha, Nebraska
01.2005 - 09.2007
- Take card activation calls and approved checks through the telecheck verification system for approval.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
- Verified accuracy of customer information in order to ensure proper account management.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
Education
High School Diploma -
North High Academy
Omaha, Nebraska05-2004
Skills
Core Skills
Documentation Review & Accuracy
Call Control & Complaint Resolution
Quality Assurance & Compliance Support
Customer Support & Retention
Data Protection & Information Security
Typing: 30 WPM
De-Escalation & Conflict Management
Microsoft Word, Excel, Outlook
Faxing, Emailing, Uploading, Scanning
<Enter your own>
Title: Work from home position
Certification
Certifications & Training
Quality & Workplace Compliance
• Privacy and Data Protection Training – Completed
• Information Security Awareness – Completed
• Anti-Harassment and Discrimination Training – Completed
• Anti-Money Laundering (AML) Training – Completed
Childcare & Health
• Safe Sleep Practices for Infants – Completed
• Positive Discipline and Behavior Guidance – Completed
• Mandated Reporter Training – Completed
• Pediatric CPR & First Aid – Planned for August 2025
Additional Information
Option 1 – General & Professional
Objective:
Detail-oriented and analytical professional seeking a Quality Analyst position where I can apply my experience in inspections, process monitoring, and compliance to ensure consistent product quality and drive operational improvement.
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Option 2 – Focused on Growth and Compliance
Objective:
To obtain a Quality Analyst role where I can contribute to continuous improvement efforts, maintain compliance with industry standards, and grow within a company that values accuracy, accountability, and quality excellence.
Timeline
Support Specialist
Inspira Financial
11.2009 - Current
Card Activation, Fraud, and Telecheck Customer Service
First Data
01.2005 - 09.2007
High School Diploma -
North High Academy