Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cody Wilson

Antelope,CA

Summary

Recent college graduate with 6 years of customer service experience. Energetic and motivated with excellent communication skills and problem-solving abilities. Ready to take on new challenges and seeking opportunities for skill development and career advancement.

Overview

6
6
years of professional experience

Work History

Department Lead/Key Holder Supervisor

Dicks Sporing Goods
07.2018 - Current


  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Developed strong customer relationships to encourage repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Improved department efficiency by streamlining processes and implementing time-saving strategies.

Education

Bachelor of Science - Business Administration

CSUS Sacramento
05.2023

Skills

  • Organizational abilities
  • Documentation
  • Merchandising understanding
  • Strategic Planning
  • Task Delegation
  • Customer Relations
  • Coaching and Mentoring
  • Retail Management
  • Complex Problem-Solving

References

Tom Tran 

Dick's Sporting Goods District Trainer 

916-412-1819

James Saladin

Dick's Sporting Goods Store Manager 

707-330-8843

David Nix

Dick's Sporting Goods Assistant Store Manager 

916-664-0170


Timeline

Department Lead/Key Holder Supervisor

Dicks Sporing Goods
07.2018 - Current

Bachelor of Science - Business Administration

CSUS Sacramento

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Cody Wilson