Cody Wiltsie
Marysville,WA
Summary
Dynamic professional with extensive experience at Discount Tire, excelling in operations management and staff training. Achieved significant improvements in customer satisfaction and inventory accuracy through strategic process optimization. Proven problem-solver and effective mentor, fostering a collaborative environment while ensuring compliance with safety regulations.
Professional with strong background in management and team leadership. Skilled in optimizing operations, driving efficiency, and fostering collaboration. Known for adaptability, problem-solving, and delivering results in fast-paced environment. Possesses expertise in strategic planning, resource allocation, and staff development.
Knowledgeable Sr. Asst. Mgr with proven track record in managing operations and leading teams to achieve organizational goals. Successfully improved departmental efficiency and streamlined processes, resulting in enhanced productivity. Demonstrated expertise in team leadership and conflict resolution.
Overview
18
18
years of professional experience
Work History
Sr. Asst. Mgr.
Discount Tire
12.2007 - Current
- Led team in achieving operational excellence through process optimization and efficiency improvements.
- Developed training programs to enhance staff skills and boost overall productivity.
- Implemented inventory management system reducing discrepancies and improving stock accuracy.
- Streamlined customer service processes enhancing response times and satisfaction levels.
- Analyzed performance metrics to identify areas for improvement and drive strategic decisions.
- Mentored junior staff fostering a collaborative environment and professional growth.
- Oversaw compliance with safety regulations ensuring a secure workplace for all employees.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Certificate of Completion -
Sno-Isle Tech
Everett, WAHigh School Diploma -
Everett High
Everett, WA06-2010
Skills
- Store cleaning
- Staff training and development
- Customer relationship management
- Operations management
- Scheduling and planning
- Employee performance evaluations
- Workplace safety compliance
- Problem-solving abilities
- Recruitment and hiring
Accomplishments
- Achieved Wheel specialist by completing top sales and most wheels sold in 1 month with accuracy and efficiency.
- Supervised team of 30+ staff members.
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Sr. Asst. Mgr.
Discount Tire
12.2007 - Current
Certificate of Completion -
Sno-Isle Tech
High School Diploma -
Everett High