Cody W. Linderman
Riverview,USA
Summary
Customer support professional with 8+ years of experience in technical troubleshooting, conflict resolution, and high-volume inquiry management across fast-paced, mission-critical environments. Demonstrated ability to deliver consistent, high-quality service under pressure, supporting both complex software users, and public safety stakeholders. Highly effective in remote and independent work settings, leveraging AI productivity tools and CRM platforms to optimize workflows, enhance responsiveness, and improve customer satisfaction.
Overview
9
9
years of professional experience
Work History
SaaS Customer Support & Fulfillment Specialist
Laser Soft Imaging
Sarasota, USA
01.2023 - 11.2025
- Delivered high-tier technical support for SaaS products across multiple digital channels, resolving complex user issues with precision.
- Managed digital order fulfillment and inventory logistics while utilizing SaaS tools to improve brand engagement.
- Streamlined internal cloud-based workflows, contributing to a measurable reduction in customer churn and delivery errors.
- Leveraged Zendesk and QuickBooks to manage a high volume of customer data and support tickets with 100% accuracy.
Public Safety - Code Enforcement
Manatee County Board of County Commissioners
Bradenton, USA
01.2022 - 01.2023
- Served as a frontline representative, handling sensitive public inquiries with diplomacy and clarity.
- Partnered with various agencies to resolve disputes and educated residents on complex local regulations.
- Maintained high-volume digital documentation and legal coordination in a fast-paced environment.
Corrections Deputy
Manatee County Sheriff's Office
Bradenton, USA
01.2018 - 01.2022
- Applied advanced de-escalation and conflict resolution techniques within high-stress environments.
- Mentored and trained new recruits on professionalism and adherence to strict operational protocols.
- Authored detailed digital reports used for internal operations and legal proceedings.
Customer Service & Safety Coordinator
Sunbelt Rentals
Tampa, USA
01.2017 - 01.2018
- Guided customers through technical equipment selection and safety compliance.
- Coordinated safety programs and managed incident documentation, focusing on relationship building and service excellence.
Education
High School Diploma -
Bayshore High School
Skills
- SaaS and CRM expertise
- Zendesk
- QuickBooks Online
- Outlook
- Microsoft Copilot
- AI and technical productivity
- Gemini
- ChatGPT
- Google Docs
- Canva
- Technical support
- Multi-channel troubleshooting
- Software diagnostics
- Workflow optimization
- Communication
- Advanced conflict resolution
- De-escalation
- Precise documentation
Certifications
- FDLE Corrections Academy
- Certifications: Notary Public (Florida), FEMA (IS-100, 200, 700, 800), AHA First Aid / CPR.
- Training: Racial Intelligence Training (RITE), PTSD Resiliency, Local Government Law.
Timeline
SaaS Customer Support & Fulfillment Specialist
Laser Soft Imaging
01.2023 - 11.2025
Public Safety - Code Enforcement
Manatee County Board of County Commissioners
01.2022 - 01.2023
Corrections Deputy
Manatee County Sheriff's Office
01.2018 - 01.2022
Customer Service & Safety Coordinator
Sunbelt Rentals
01.2017 - 01.2018
High School Diploma -
Bayshore High School