Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cody Zambrano

Corpus Christi,TX

Summary

Accomplished leader with a proven track record at Conn's Home Plus, enhancing store performance and customer satisfaction through effective operations management and team development. Skilled in risk management and fostering a positive work environment, successfully driving revenue growth and operational efficiency. Demonstrates exceptional multitasking and organizational abilities, alongside a commitment to excellence. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

18
18
years of professional experience

Work History

Store Manager

Conn's Home Plus
04.2024 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.

Assistant Store Manager

Conn's Home Plus
02.2019 - 04.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Operations Manager

Conn's Home Plus
01.2017 - 01.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Personal Banker

Wells Fargo
01.2007 - 06.2012
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Cross-sold bank products and services to meet customer needs and provide options.

Education

High School Diploma -

Flour Bluff High School
Corpus Christi, TX
05.1994

Skills

  • Risk Management
  • Hourly shift management
  • Revenue Generation
  • Personnel development
  • POS Systems
  • Store Merchandising
  • Shift Scheduling
  • Promotional planning
  • Operations Management
  • Team Development
  • Retail Inventory Management
  • Employee Training
  • Talent Recruitment
  • Recruiting and Hiring
  • Multitasking and Organization
  • Friendly and Positive

Languages

Spanish
Professional Working

Timeline

Store Manager

Conn's Home Plus
04.2024 - Current

Assistant Store Manager

Conn's Home Plus
02.2019 - 04.2024

Operations Manager

Conn's Home Plus
01.2017 - 01.2019

Personal Banker

Wells Fargo
01.2007 - 06.2012

High School Diploma -

Flour Bluff High School

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Cody Zambrano