Cody Cocco
Cincinnati,OH
Summary
Professional with proven track record in customer success. Skilled in client relationship management, problem-solving, and driving customer satisfaction. Strong focus on team collaboration and delivering impactful results. Adaptable, reliable, and skilled in communication and conflict resolution.
Overview
18
18
years of professional experience
Work History
REALTOR
Keller Williams
Cincinnati, OH
08.2022 - Current
- Advise and guide clients through the entirety of the real estate sales process
- Established strong relationships with clients, fostering trust through transparent communication and ongoing support.
- Facilitated client property showings, effectively showcasing listings and addressing buyer inquiries.
- Create real estate sales contracts tailored to client needs
- Coordinated marketing strategies utilizing digital platforms to enhance property visibility and attract potential buyers.
- Organize and schedule showings, appraisals, surveys, and closings
- Negotiate necessary price points, timelines, and repairs prior to closing
- Developed comprehensive market analyses to guide clients in pricing decisions and negotiations.
Team Director
PLACE
Cincinnati, OH
01.2025 - 03.2026
- Led cross-functional teams to develop and implement strategic initiatives, enhancing operational efficiency.
- Facilitated regular team meetings to align objectives and drive project execution across departments.
- Mentored junior staff, fostering professional development and improving team performance metrics.
- Analyzed market trends to inform strategic planning and identify growth opportunities for the organization.
- Implemented process improvements that streamlined operations and reduced overhead costs significantly.
- Increased employee retention through open communication, recognition of achievements, and fostering a positive work environment.
District Training Manager
Journey's
Cincinnati, OH
04.2019 - 01.2022
- Responsible for sales, training, and visual direction in 5 stores ($10,000,000 in volume per year)
- Top 5% of managers nationwide 3 years in a row
- Team leader responsible for delegating day to day tasks
- Assess stores' area of opportunities and create action plans to improve sales and productivity
- Experience creating timelines and structure for multiple store in order to produce results
- Created lasting, empathetic relationships with customers and employees
- Developed and implemented comprehensive training programs for district staff to enhance operational efficiency.
- Facilitated onboarding sessions, ensuring new hires grasp organizational policies and procedures effectively.
Customer Success Manager
Dotloop
Cincinnati, OH
04.2015 - 04.2019
- Created lasting, empathetic relationships with partnered businesses
- Maintained a 90% retention rate for my accounts
- Led consultations and product demonstrations on a daily basis
- Adept experience with SalesForce and SaaS technologies
- Developed exceptional understanding of brokerage/real estate infrastructure
- Collaborated with clients to assess needs and create plans to better their utilization of our software
Skills
- Adept critical thinker
- Relationship building
- Adaptive team player
- Gifted problem solver
- Communication skills
- Tech-savvy mindset
- Customer relations expert
- Strong negotiation skills
- Comparative market analysis
- Contract negotiation
- Client relations
- Strategic planning and execution
- Process improvement
- Leadership training
- Performance analysis
Timeline
Team Director
PLACE
01.2025 - 03.2026
REALTOR
Keller Williams
08.2022 - Current
District Training Manager
Journey's
04.2019 - 01.2022
Customer Success Manager
Dotloop
04.2015 - 04.2019