Cohen Shannon
Gypsum,CO
Summary
My name is Cohen Shannon and I have always a people person in my line of work. In all my jobs that I have had, customer service has been a big part of all of them and I can confidently say that I have these skills. I'm always eager to learn and try new things in my line of work. Whenever I am hired by an employer it is important for them to know that I understand that a job is a persons livelihood and I treat the job as such for myself and my employer.
Overview
5
5
years of professional experience
Work History
Ace Sales Associate
Ace Hardware
04.2024 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
Lift Operator
Vail Ski Resort
12.2023 - 05.2024
- Communicated with other lift operators about high-risk lift riders.
- Learned and enforced lift rules, policies and procedures.
- Alerted mountain staff of any serious problems on lift.
- Helped guests get on and off lift.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Collaborated with ski patrol to perform lift evacuation.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
Front Desk Residence Hall Receptionist
Colorado Mountain College
10.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing mail check-out process
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Used internal software to process packages, check-ins and check-outs
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Helped customers by carrying oversized parcels inside residences
- Handle any emergency that may present itself
Outside Service Staff Member
Iron Bridge Golf Course
08.2022 - 11.2022
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls
- Pulled a minimum of 40+ golf carts in a day
- Prepared golf carts by stocking pencils, tees, scorecards, towels, and ice in coolers
- Used Yamaha buggy and shag bags to recover range balls
- Wash and stock range balls
- Cleaned golf carts to reduce spread of germs and bacteria
- Maximized customer service and satisfaction by providing directions to visitors
- Delivered information and details of interest about facility to visitors
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Outside Service Staff Member
Gypsum Creek Golf Course
04.2020 - 08.2022
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls
- Prepared golf carts by stocking pencils, tees, scorecards and towels
- Used Yamaha buggy and shag bags to recover range balls
- Wash and stock range balls
- Cleaned golf carts to reduce spread of germs and bacteria
- Maximized customer service and satisfaction by providing directions to visitors
- Delivered information and details of interest about facility to visitors
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
Associate of Science -
Colorado Mountain College
Edwards, CO05.2024
High School Diploma -
Eagle Valley High School
Gypsum, CO05.2022
Skills
- Customer Complaint Resolution
- Customer Interaction
- Front Desk Operations
- Customer Service
- Time Schedule Preparation
- Critical Thinking
- Stockroom Organization
- Facility and Site Cleaning
- Positive Team Player
- New Employee Training
- Time Management
- Problem-solving skills
Timeline
Ace Sales Associate
Ace Hardware
04.2024 - Current
Lift Operator
Vail Ski Resort
12.2023 - 05.2024
Front Desk Residence Hall Receptionist
Colorado Mountain College
10.2022 - 05.2023
Outside Service Staff Member
Iron Bridge Golf Course
08.2022 - 11.2022
Outside Service Staff Member
Gypsum Creek Golf Course
04.2020 - 08.2022
High School Diploma -
Eagle Valley High School
Associate of Science -
Colorado Mountain College
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