Tony Wilson
Sumter,SC
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations at Lowe’s, demonstrating exceptional team collaboration and proficiency in point of sale systems. Skilled in customer complaint resolution and inventory management, significantly contributing to operational efficiency and positive customer relations.
Overview
3
3
years of professional experience
Work History
Customer Service Associate/ Sales Associate
Lowe’s
, SC
02.2023 - 02.2025
- Provided exceptional customer service by assisting customers with product selection, inquiries, and purchases.
- Maintained a thorough knowledge of store products, promotions, and services to effectively recommend solutions to customer needs.
- Processed sales transactions, returns, and exchanges efficiently while ensuring customer satisfaction.
- Assisted in stocking, organizing, and maintaining inventory to ensure product availability and a clean, safe shopping environment.
- Coordinated warehouse operations, including receiving, stocking, and inventory management.
- Managed deliveries, ensuring timely and accurate transportation of products to customers.
- Operated forklifts and other equipment to move heavy merchandise safely and efficiently.
- Collaborated with team members and departments to improve workflow, efficiency, and customer service experience.
- Resolved customer concerns professionally, escalating complex issues as necessary to management.
- Maintained a strong focus on workplace safety and adherence to company policies and procedures.
- Customer Service & Sales
- Cash Handling & POS Systems
- Inventory Management
- Warehouse Operations
- Forklift Operation & Heavy Equipment Handling•
- Delivery Coordination & Logistics Communication & Problem-Solving
- Team Collaboration
Customer Service Associate
UPS Retail Store
Sumter, SC
10.2021 - 08.2023
- Provided excellent customer service by assisting customers with shipping, packing, and printing needs.Processed shipments, returns, and deliveries efficiently while ensuring accuracy in documentation.
- Advised customers on shipping options, pricing, and packaging to meet their specific needs.
- Operated POS systems to handle transactions, including cash, credit, and invoicing.
- Packaged items securely using appropriate materials to prevent damage during transit.
- Assisted customers with printing, copying, faxing, and other business-related services.
- Resolved customer complaints and concerns professionally to maintain a high level of satisfaction.
- Maintained organization of store supplies, inventory, and shipping materials.
- Followed UPS policies and safety regulations for handling packages and confidential documents.
- Collaborated with team members to improve store efficiency and customer experience.
- Customer Service & Problem-Solving
- Cash Handling & POS Transactions
- Shipping & Packaging Expertise
- Inventory Management
- Print & Copy Services
- Communication & Interpersonal Skills
- Multitasking & Time Management
- Attention to Detail
Sales Associate/ Stocker
Hobby Lobby
Sumter, SC
10.2022 - 02.2023
- Handled returns and exchanges according to company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Assessed customer needs to provide assistance and information on product features.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Processed credit card transactions quickly and securely.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelor of Arts - Organizational Leadership
University of South Carolina
Columbia, SC12-2024
Associate of Science -
University of South Carolina Sumter
Sumter, SC12-2023
GED -
Sumter High School
Sumter, SC05-2019
Skills
- Point of sale systems
- Team collaboration
- Customer complaint resolution
- Customer relationship management (CRM)
- MS office proficiency
- Guest services
- Retail marketing
- Complaint handling
- Refunds and exchanges
- Customer service
- Stock replenishment
Timeline
Customer Service Associate/ Sales Associate
Lowe’s
02.2023 - 02.2025
Sales Associate/ Stocker
Hobby Lobby
10.2022 - 02.2023
Customer Service Associate
UPS Retail Store
10.2021 - 08.2023
Bachelor of Arts - Organizational Leadership
University of South Carolina
Associate of Science -
University of South Carolina Sumter
GED -
Sumter High School