Summary
Overview
Work History
Education
Skills
Timeline
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Cohl Carter-Wright

Waukesha,WI

Summary

Proven Quality and Community Coordinator with a track record of enhancing product quality and community engagement at Flippfly LLC. Excelled in cross-platform testing and fostering open dialogue, achieving significant efficiency improvements and higher satisfaction levels.

Overview

8
8
years of professional experience

Work History

Quality and Community Coordinator

Flippfly LLC
02.2024 - Current
  • Delivered timely and accurate reports on test results, facilitating informed decision-making for product improvements.
  • Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution.
  • Identified process gaps and implemented corrective actions, resulting in higher efficiency.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Recommended new features or enhancements based on user feedback analysis, improving overall satisfaction levels among player base.

Test Associate 3

Experis
06.2022 - 02.2024
  • Collaborated with QA team to test software quality through manual and automated testing.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Produced roughly 25% of an 11 tester team during my time on a project
  • Was complimented by name by the Principal Producer for offering well-written and actionable feedback during the production phase.

Senior Game Advisor

GameStop
04.2017 - 03.2023
  • Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
  • Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
  • Operated cash register, capably transacting sales, returns, refunds and exchanges.
  • Consistently met or exceeded individual sales expectations

Education

Bachelor of Arts - Film, Video, And New Genres

University of Wisconsin - Milwaukee
Milwaukee, WI
12.2021

Skills

  • Cross-Platform Testing
  • Microsoft Office, Azure Dev Ops, and Adobe Casual Suite Proficiency
  • Experienced with proprietary testing programs
  • Manual Testing
  • Defect Tracking and Reporting
  • Black Box Testing
  • Training and Onboarding
  • Test case development
  • Test documentation creation
  • Customer feedback analysis
  • Community engagement

Timeline

Quality and Community Coordinator

Flippfly LLC
02.2024 - Current

Test Associate 3

Experis
06.2022 - 02.2024

Senior Game Advisor

GameStop
04.2017 - 03.2023

Bachelor of Arts - Film, Video, And New Genres

University of Wisconsin - Milwaukee
Cohl Carter-Wright