Coila Smith
Jersey City
Summary
Dedicated and results-driven finance professional with experience in fund/client accounting, account management, finance, and financial reporting. Proven expertise in executing accounting services for complex funds, driving process improvements, and ensuring accurate and timely reporting and financial transactions. Adept at managing client relationships, resolving intricate accounting issues, and retaining key accounts. Recognized for maintaining exceptional customer service standards. Known for meticulous attention to detail and proficiency in utilizing industry-leading accounting software. Seeking to contribute extensive experience and strategic insights to a dynamic team in challenging roles within the financial services industry.
Overview
21
21
years of professional experience
Work History
Account Manager
Adp- Automated Data Processing
09.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Senior Associate - Fund/Client Accounting
Bank of NY Mellon
08.2004 - 11.2023
- Managed process of analyzing and reconciling incoming reports for accuracy
- Established and maintained weekly and monthly client report schedules
- Engaged actively with clients, providing high-quality service
- Input trades into Global Plus system with precision
- Assessed and mitigated risks associated with custody reporting activities
- Maintained accurate and up-to-date documentation of custody reporting procedures
- Develop and maintain strong relationships with key stakeholders to enhance communication and information flow
- Execute accounting services for assigned clients, managing complex Fund/Client Accounting tasks, optimizing processes, and acting as the primary point of contact for client inquiries on accounting matters
- Demonstrated strong leadership skills by mentoring and leading project teams, allocating tasks, and reviewing work quality
- Utilized advanced data analysis techniques to identify discrepancies and anomalies in custody reports
- Interacted with clients to address inquiries and provide clarifications on custody reports
- Contributed to methodological enhancements, overseeing work of junior team members and providing guidance on cash and asset reconciliations for complex accounts or transactions
- Resolved account reconciliations for intricate or atypical transactions, while reviewing work of junior team members
- Identified opportunities for process enhancements and efficiency improvements within fund and client accounting
Education
Accounting
Fairleigh Dickinson University
Rutherford, NJHigh School Diploma -
Sacred Heart Academy
Hoboken, NJSkills
- Fund/Client Accounting
- Financial Data Analysis
- Corporate Finance
- Account management
- Teamwork and collaboration
- Financial Reporting
- Operational Efficiency
- Customer Service Excellence
- Client Relationship Building
- Financial Transactions Oversight
- Cross-functional Collaboration
Timeline
Account Manager
Adp- Automated Data Processing
09.2024 - Current
Senior Associate - Fund/Client Accounting
Bank of NY Mellon
08.2004 - 11.2023
Accounting
Fairleigh Dickinson University
High School Diploma -
Sacred Heart Academy
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