Coisha Mcknight
Baton Rouge,la
Summary
Motivated customer service specialist with over [8] years retail experience in a fast-paced, team-based environment. [customer service representive] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic with extensive background in conflict resolution and customer care.
Overview
20
20
years of professional experience
Work History
customer service associate
Lowe's Home Improvement
Baton Rouge, 70810, LA
01.2006 - 12.2007
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Folded and arranged garments in attractive displays.
- Communicated all store initiatives and promotions to customers to generate return business.
correctional officer
Elayn Hunt Correctional Center
St. Gabriel, La
12.2007 - 12.2008
- Maintained the custody and control of [30] inmates housed in maximum security unit.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints and searches.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Arranged for medical and dental care of inmates.
- Made sure holding areas were cleaned and that prisoners were served meals on time.
- Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
Count Room Lead
Belle Of Baton Rouge Casino
Baton Rouge, 70802, LA
02.2009 - 11.2013
- Validated currency status and notified management.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
- Composed effective accounting reports summarizing accounts payable data.
- Posted receipts to appropriate general ledger accounts.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Researched and resolved accounts payable discrepancies.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Created daily and weekly cash reports for accounting management.
Customer Service Representive
Ace Cash Express
Baton Rouge, 70808, LA
02.2014 - Current
- Answered an average of [40] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Successfully acquired an average of [20] new customers per month, generating a [80]% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Operated a POS system to itemize and complete an average of number customer purchases.
- Achieved sales goals and service performance requirements of $amount through new customer sales.
- Asked open-ended questions to assess customer needs.
- Set up and explained new membership contracts.
- Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained friendly and professional client interactions at all times.
Education
High School Diploma - undefined
Robert E Lee High
Baton Rouge, 70802, LA2005
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Proficient in cash management
- Cash flow management
- Strategic sales knowledge
- Credit card processing
- Multi-line phone talent
- POS systems expert
Timeline
Customer Service Representive
Ace Cash Express
02.2014 - Current
Count Room Lead
Belle Of Baton Rouge Casino
02.2009 - 11.2013
correctional officer
Elayn Hunt Correctional Center
12.2007 - 12.2008
customer service associate
Lowe's Home Improvement
01.2006 - 12.2007
High School Diploma - undefined
Robert E Lee High