Lucille Scicolone
Citrus Springs,FL
Summary
Dynamic and results-driven professional with a proven track record at Affordable Golf Carts, excelling in sales, customer service and financing. Skilled in problem-solving and time management, I effectively resolved customer complaints, enhancing loyalty and repeat business. A trusted key holder, I thrive in high-pressure environments, ensuring smooth operations and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Associate / Customer Service Representative
Affordable Golf Carts
09.2015 - 02.2024
Sales, Financing, Answering phones, Schedule appointments,
Answering customers questions, Opening and closing
the store. Schedule the routes for the mechanic's, and
delivery drivers. Banking and paying bills.
Customer Service Representative
Business Card Express
03.2007 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Trusted key holder
- Financing
- Banking
- Responsible for cash payments
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Brought in [number] new customers.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Sales Associate / Customer Service Representative
Affordable Golf Carts
09.2015 - 02.2024
Customer Service Representative
Business Card Express
03.2007 - 07.2015