Brittany Knox
WILMINGTON,NC
Summary
Detail-oriented customer service professional with experience in fast-paced retail environments. Skilled in cash handling, customer issue resolution, and fostering positive relationships. Ready to leverage strong communication and organizational skills in a Bank Teller position while ensuring confidentiality and delivering outstanding service.
Overview
2
2
years of professional experience
Work History
Sales Associate / Customer Service Representative
Victoria's Secret & PINK
WILMINGTON, NC
06.2025 - Current
- Assisted customers with purchases, returns, and account inquiries, enhancing overall shopping experience.
- Resolved customer concerns promptly and professionally, fostering customer satisfaction.
- Processed cash, credit, and debit card transactions with precision, ensuring smooth transactions.
- Balanced cash drawer and maintained accuracy throughout each shift.
- Maintained confidential customer information.
- Worked collaboratively with team members to achieve daily goals.
- Ensured compliance with company policies and procedures.
Key Holder Supervisor
Francesca's
Fletcher, North Carolina
05.2024 - 08.2024
- Supervised daily store operations and ensured adherence to company policies.
- Opened and closed store, handled cash deposits, and supervised shifts.
- Trained and mentored new staff on customer service standards and product knowledge.
- Trained new employees on sales and customer engagement techniques.
- Managed inventory organization and restocked merchandise as needed throughout shifts.
Education
North Henderson High School
Hendersonville , NCBlue Ridge Community College
Fletcher, North CarolinaSkills
- Customer Service
- Cash Handling & Balancing
- Cash Register Operation
- Accuracy & Compliance
- Attention to Detail
- Time Management
- Multitasking
- Problem Solving
- Team Collaboration
- Communication Skills
- Microsoft Office
- Professionalism
Additional skills
- Strong mathematical and analytical skills
- Quick learner with the ability to adapt to new systems and procedures
- Comfortable working in fast-paced environments
- Excellent verbal and written communication
- Committed to providing accurate, trustworthy, and professional customer service
Timeline
Sales Associate / Customer Service Representative
Victoria's Secret & PINK
06.2025 - Current
Key Holder Supervisor
Francesca's
05.2024 - 08.2024
Blue Ridge Community College
North Henderson High School