Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Colby Bern

Naperville,IL

Summary

I am a dedicated employee with a solid history working in different types of retail and managing the responsibilities that come with it. I am a team player with a strong drive to learn and grow as an employee, and I am committed to being as reliable and hardworking as I can be. I take my customer service seriously and aim to help to the best of my ability, no matter the demands set before me.

Overview

5
5
years of professional experience

Work History

Tea Consultant

Adagio Teas
04.2024 - Current
  • Researched and familiarized myself with store product before working to more effectively help customers and meet their needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Organized and stocked racks/shelves to maintain our store's visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Operated and managed retail store unassisted while maintaining a welcoming environment for customers.


Car Wash Supervisor

NASCAR Car Wash
07.2023 - 04.2024
  • Oversaw regular equipment and chemical inspections, identifying necessary repairs or replacements to ensure a properly working and safe environment for customers and employees.
  • Handled the cataloging of inventory to make sure supplies were properly stocked.
  • Improved customer satisfaction by implementing efficient car wash procedures and maintaining a clean environment.
  • Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
  • Oversaw employee operations to ensure performance and customer experience were satisfactory.
  • Handled damage claims due to customer or wash error.
  • Trained new employees on proper wash operations and customer interactions.

Car Wash Attendant

NASCAR Car Wash
06.2021 - 04.2024
  • Assisted customers with questions about available services or pricing options, guiding them toward the best selections based on their needs.
  • Helped customers set up monthly plans and ensure that subscriptions were working correctly.
  • Handled and operated heavy machinery associated with the car wash.
  • Performed regular cleaning of facilities and equipment.
  • Handled customer relations on a daily basis to ensure a positive experience.

Personal Shopper

Jewel Osco
10.2020 - 05.2021
  • Memorized store layouts and displays to fulfill orders in the most efficient time period.
  • Handled unexpected changes with orders related to out-of-stock items and ensured customers were satisfied with the substitution.
  • Experience in high-stress environments when several tasks were expected of me at once.
  • Aided in stocking shelves, inventory management, and helping customers in the floor.

Education

Bachelor of Arts - Anthropology

Beloit College
Beloit, WI
05-2027

No Degree - Anthropology

College of DuPage
Glen Ellyn, IL
07-2025

High School Diploma -

Neuqua Valley High School
Naperville, IL
05-2022

Skills

  • Customer service
  • Operations Management
  • Training and mentoring
  • Retail industry experience
  • Work ethic and integrity
  • Cleaning and sanitizing
  • Money handling
  • Team collaboration

Languages

German
Limited Working

Timeline

Tea Consultant

Adagio Teas
04.2024 - Current

Car Wash Supervisor

NASCAR Car Wash
07.2023 - 04.2024

Car Wash Attendant

NASCAR Car Wash
06.2021 - 04.2024

Personal Shopper

Jewel Osco
10.2020 - 05.2021

Bachelor of Arts - Anthropology

Beloit College

No Degree - Anthropology

College of DuPage

High School Diploma -

Neuqua Valley High School

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