Colby Crouse
Walkersville,MD
Summary
Professional with strong background in Agriculture and equipped to deliver outstanding support and solutions. Adept at navigating complex inquiries, ensuring client satisfaction, and maintaining compliance with industry standards. Strong focus on teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and relationship building.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Licensed Customer Service Representative
TPG Risk Management
Frederick, MD
02.2025 - Current
- Collaborated with existing customers to deliver accurate quotes and enhance service satisfaction.
- Assisted third parties with requests from loss payees, certificate holders, and mortgage providers. Facilitated communication to address inquiries and resolve issues promptly. Supported documentation processes to ensure compliance with requirements.
- Reviewed and coordinated renewal policies to ensure comprehensive coverage.
- Analyzed and clarified accounting and policy-related issues to ensure compliance and understanding.
- Oversaw maintenance of records within company information system.
- Collected claim details from customers and submitted to relevant insurance companies.
- Facilitated communication with policyholders to verify and confirm policy modifications.
Owner/Operator
Muddy River Farms
Walkersville, MD
01.2017 - Current
- Raise and care for cattle, pigs, poultry and lamb on family farm. Take market ready animals to processor. Market & sell retail cuts and bulk orders of meat. Collect payments, deliver product, update website and attend vendor events to gain new customers.
Customer Service Representative
Spectrum Federal Credit Union
Frederick, MD
05.2010 - 01.2012
- Accurately balance and process customer transactions efficiently following union policy.
- Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities)
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
- Collect required information to open new checking, savings, CDs. Order checks, debit cards and help customers signup for online banking.
- Process loan payments, verify insurance policies for auto loans and submit to loan department. Complete Lien Release and title work for loans paid in full
- Initiate wire transfers foreign and domestic, verifying funds, customer identity and receiving bank information.
Teller
M&T Bank
Frederick, MD
05.2005 - 10.2008
- Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities)
- Accurately balance and process customer transactions efficiently following bank policy.
- Wait on customers in both lobby and drive thru
- Order office supplies for branch as needed.
- File CTR reports for cash deposits/checks cashed over certain amounts.
Education
Associates Degree - General Education
Frederick Community College
Frederick, MD01.2010
High School Diploma - undefined
Walkersville High School
Walkersville, MD01.2005
Skills
Relationship building
Problem resolution
Verbal and written communication
Adaptability and flexibility
Multitasking and organization
Policy administration
Claims handling
Client education
- Problem-solving
- Active listening
- Documentation
- Client relations
- Multitasking and organization
- Verbal and written communication
Certification
MD Property & Casualty License
Timeline
Licensed Customer Service Representative
TPG Risk Management
02.2025 - Current
Owner/Operator
Muddy River Farms
01.2017 - Current
Customer Service Representative
Spectrum Federal Credit Union
05.2010 - 01.2012
Teller
M&T Bank
05.2005 - 10.2008
High School Diploma - undefined
Walkersville High School
Associates Degree - General Education
Frederick Community College