Shelli Lang
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on extra responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Licensed Customer Service Representative
Esursance, Allstate, WNS
Remote
10.2015 - Current
- Provide coverage option information to assist clients in protecting assets
- Leverage knowledge of company insurance products and service to advise customers on appropriate choices
- Work to accommodate new and different insurance requests and explore new value opportunities to optimize insurance agency reputation
- Organized and detail-oriented with a strong work ethic.
- Attend continuing education courses and workshops to gain additional insurance industry knowledge.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Manager
Glynlyon/Oddyseyware
Remote
09.2009 - 09.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
Education
Associate of Applied Science - Cosmetology Education
Stewart's School
Sioux Falls, SDSkills
- Team Building
- Excellent communication
- Active listening
- Attention to detail
- Team work and collaboration
- Dependable and responsible
- Customer Service
- Payment Processing
- Call Management
- Customer Education
Timeline
Licensed Customer Service Representative
Esursance, Allstate, WNS
10.2015 - Current
Customer Service Manager
Glynlyon/Oddyseyware
09.2009 - 09.2015
Associate of Applied Science - Cosmetology Education
Stewart's School