Colby Denton
Pascagoula,MS
Summary
Dynamic finance manager with a proven track record at Car Time, excelling in loan negotiation and relationship building. Achieved high customer satisfaction through exceptional service and strategic selling techniques. Skilled in inventory control and employee training, driving operational excellence and profitability while fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Finance Manger
Car Time
D'Iberville, MS
10.2024 - Current
- Negotiated aggressively with a diverse portfolio of lenders to secure competitive financing
- Cultivated relationships with diverse lenders, securing high approval rates across customer credit tiers
- Ensured compliance with federal, state, and local regulations related to finance and insurance operations
- Streamlined Contracts in Transit (CIT) cycles, facilitating rapid funding and improving cash flow
- Enhanced customer experiences during finance process, resulting in high customer satisfaction scores
- Implemented strategic menu selling techniques to increase Per Vehicle Retail (PVR) profit
Customer Service Representative
At&t
Ocean Springs, MS
04.2023 - 10.2024
- Enhanced customer loyalty through tailored interactions, fostering repeat business
- Established rapport with customers through active listening, enhancing overall satisfaction
- Resolved complex issues by investigating root causes, leading to improved customer experiences
- Implemented long-term solutions for complex customer complaints, improving resolution rates
- Achieved high-volume call and email response time targets consistently
- Identified and proposed process improvements, aiding in operational efficiency
Car Salesman
Coast Chevrolet
Pascagoula, MS
03.2021 - 04.2023
- Exceeded sales goals by engaging potential customers to assess preferences and provide tailored vehicle information
- Showcased vehicle features and conducted test drives to communicate value to customers
- Secured high customer referrals and repeat business through exceptional service and proactive follow-up
- Utilized product knowledge to showcase vehicle features and enhance customer understanding
- Coordinated scheduling of appointments with prospective customers and leveraged social media for lead generation
- Updated customer information in CRM system and sales contacts in the CRM system
Restaurant Manager
Applebee's Grill & Bar
Ocean Springs, MS
01.2020 - 03.2021
- Executed marketing strategies that boosted customer traffic and increased sales
- Collaborated with kitchen staff to develop new menu items and specials, improving customer experience
- Conducted regular staff meetings to address operational issues and improve team communication
- Implemented new safety protocols and trained staff on proper procedures to ensure compliance
- Analyzed inventory levels and adjusted ordering processes to implement cost-saving measures
Store Manager
NPC International
Ocean Springs
01.2016 - 01.2020
- Implemented store strategies that boosted sales and elevated customer satisfaction
- Conducted financial analysis to identify opportunities for profitability optimization
- Oversaw inventory control measures to minimize loss and maintain optimal stock levels
- Provided training and mentorship to associates, resulting in improved team performance
- Ensured high operational standards through thorough opening, closing, and shift change functions
- Monitored employee performance and adjusted schedules accordingly to maximize efficiency
Education
Highschool -
Ocean Springs Highschool
Ocean Springs, MS05-2017
Skills
- Financial analysis
- Budget management
- Financial reporting
- Cost accounting
- Regulatory compliance
- Employee training
- Staff training
- Problem solving
- Team collaboration
- Relationship building
- Time management
- Leadership
- Computer proficiency
- Customer service
- Communication skills
Timeline
Finance Manger
Car Time
10.2024 - Current
Customer Service Representative
At&t
04.2023 - 10.2024
Car Salesman
Coast Chevrolet
03.2021 - 04.2023
Restaurant Manager
Applebee's Grill & Bar
01.2020 - 03.2021
Store Manager
NPC International
01.2016 - 01.2020
Highschool -
Ocean Springs Highschool