Colby Donovan
Charlotte,NC
Summary
Proven leader in operational efficiency and team development, I significantly enhanced customer satisfaction and revenue growth at Red Oak Logistics/Amazon. Expert in problem-solving and relationship building, I streamlined processes at Apogee Delivery, achieving increased efficiency and reduced labor costs. Skilled in effective communication and teamwork, I drive organizational growth through strategic implementation and collaboration. Experienced with overseeing account operations and ensuring process efficiency. Utilizes strategic planning to optimize resources and streamline operations. Track record of fostering team collaboration and maintaining high client satisfaction.
Overview
8
8
years of professional experience
Work History
Account Operations Manager
Red Oak Logistics/Amazon
08.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Planned, developed, implemented and maintained accounts.
- Analyzed individual, team and account performance by performing root cause analysis and developing corrective action plans.
- Increased revenue growth by identifying new business opportunities and expanding existing client relationships.
Medication Technician
Commons at Elk Grove
02.2019 - 01.2021
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Vice President of Operations
Apogee Delivery and Installation
02.2018 - 08.2023
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
Director of Operations
Apogee Delivery and Installation
01.2017 - 01.2018
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Education
Associate of Science - Medical Assisting
Sanford Brown College
Boston, MA06.2012
Skills
- Operational Efficiency
- Staff Training and Development
- Sales operations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Team Leadership
- Effective Communication
- Decision-Making
- Effective leader
- Relationship Building
- Customer Relations
- Team building
- Interpersonal Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved #1 company by completing daily meetings and coaching with accuracy and efficiency.
- Supervised team of 79 staff members.
Languages
Italian
Limited Working
Portuguese
Professional Working
French
Limited Working
Timeline
Account Operations Manager
Red Oak Logistics/Amazon
08.2023 - Current
Medication Technician
Commons at Elk Grove
02.2019 - 01.2021
Vice President of Operations
Apogee Delivery and Installation
02.2018 - 08.2023
Director of Operations
Apogee Delivery and Installation
01.2017 - 01.2018
Associate of Science - Medical Assisting
Sanford Brown College
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