Colby Erichsen
Stratford
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Parts and Customer Service Manager
Anything Scout
Ames
03.2023 - Current
- Provided exceptional customer service by effectively and professionally addressing customer inquiries, and resolving issues promptly.
- Managed inventory of parts, while ensuring accurate tracking and timely replenishment.
- Coordinated the shipping and receiving of products, efficiently organizing invoices and documentation.
- Collaborated with vendors and suppliers to resolve any issues with orders promptly.
- Demonstrated strong communication skills by actively listening to customer concerns, empathizing with their needs, and providing clear, concise solutions.
- Communicated with carriers to arrange transportation and resolve issues.
- Assisted in developing new processes for improved efficiency within the shipping department.
- Managed customer inquiries through phone and email communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Target
Ames
11.2022 - 03.2023
- Demonstrated exceptional communication skills to actively engage with customers and promote sales of products.
- Field phone calls and assist in-store customers regarding products and services.
- Utilized product knowledge to effectively recommend and upsell additional items, increasing sales revenue.
- Implemented effective strategies to meet and exceed sales targets and goals consistently.
- Handled returns and exchanges according to store policy.
- Collaborated with team members to enhance customer service.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
Assistant Pool Manager
City of Roland
Roland
04.2021 - 09.2022
- Assisted in managing daily operations of the pool, including overseeing pool maintenance, water quality, and equipment functioning.
- Helped recruit, hire, train, and schedule employees.
- Coordinated daily opening and closing duties.
- Assisted in managing the budget and inventory, tracking expenses, and ordering necessary supplies and equipment.
- Trained new lifeguards and staff on safety protocols and emergency procedures.
- Responded to guest inquiries, providing excellent customer service and support.
- Planned and and managed pool events throughout peak seasons.
- Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
Kennel Assistant
Roland Veterinary Clinic
Roland
05.2019 - 01.2020
- Demonstrated ability to assist in maintaining a clean and organized kennel environment, including cleaning kennels, feeding animals, and administering medication under the direction of the veterinary staff.
- Conducted front desk duties, such as; checking in and checking out patients, paperwork, and handling transactions.
- Facilitated client communication regarding pet needs and services offered.
- Supported veterinary technicians during examinations and treatments of animals.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Experienced in exercising and socializing animals to promote mental and physical stimulation, including walking dogs, playing with cats, and providing enrichment activities.
- Knowledgeable in following safety protocols and procedures to prevent the spread of infectious diseases and ensure a secure environment for both animals and staff.
Education
High School Degree -
Roland-Story High School
Story City, IA05.2022
Skills
- Communication
- Problem-solving
- Organization
- Customer service
- Adaptability
- Reliability
- Attention to Detail
Timeline
Parts and Customer Service Manager
Anything Scout
03.2023 - Current
Sales Associate
Target
11.2022 - 03.2023
Assistant Pool Manager
City of Roland
04.2021 - 09.2022
Kennel Assistant
Roland Veterinary Clinic
05.2019 - 01.2020
High School Degree -
Roland-Story High School
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