Scotty Hales
Pikeville,North Carolina
Summary
Dynamic Shop Manager at JPJ Truck Brokers with expertise in inventory management and exceptional customer service. Proven track record in optimizing schedules and enhancing workflow efficiency, resulting in improved customer satisfaction. Skilled in staff training and vendor engagement, fostering a collaborative team environment while driving operational excellence. Motivated Shop Manager with experience in all facets of retail operations. Strengths lie in strategic planning, team leadership and customer service. Proven track record of implementing process improvements that increase efficiency and enhance profitability. Committed to fostering positive work environments and driving business growth.
Overview
14
14
years of professional experience
Work History
Service Manager , Parts Manager
JPJ Truck Brokers
Goldsboro, North Carolina
10.2019 - Current
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Responded to customer inquiries in a timely manner.
Service Manager
Lucky's Truck and Trailer
Dunn , North Carolina
07.2016 - 10.2019
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Responded to customer inquiries in a timely manner.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
General Manager
East Coast Collision Auto Body
Dunn, North Carolina
01.2011 - 07.2016
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Responded to customer inquiries in a timely manner.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma -
North Johston High School
Kenly, NC05-1992
Skills
- Inventory management
- Schedule optimization
- Workflow efficiency
- Customer service
- Equipment maintenance
- Problem solving
- Vendor engagement
- Customer service management
- Problem-solving
- Client account management
- Teamwork
- Cost reduction
- Staff training
- Staff hiring
- Communication
- Health and safety
References
References available upon request.
Timeline
Service Manager , Parts Manager
JPJ Truck Brokers
10.2019 - Current
Service Manager
Lucky's Truck and Trailer
07.2016 - 10.2019
General Manager
East Coast Collision Auto Body
01.2011 - 07.2016
High School Diploma -
North Johston High School
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