Camping
Jason Johnson
Fixed Ops Manager
Springville,IN
Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Summary
Proactive and meticulous Parts/Service manager with 27 years of experience in the automotive industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
27
27
years of professional experience
1
1
Certification
1
1
Language
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balancePersonal development programsHealthcare benefitsWork History
Service Manager/Parts Manager/Warranty Administrator
Hobson Chrysler Dodge Jeep Ram
08.2020 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Service Manager/Parts Manager
Bedford Chrysler Dodge Jeep Ram
04.2015 - 08.2020
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Parts Advisor
Bedford Ford
01.2011 - 04.2015
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
Auto Parts Counterperson
NAPA Auto Parts - Genuine Parts
05.2005 - 10.2010
- Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
- Maintained a well-organized and efficient inventory system for easy access and tracking of auto parts.
- Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
- Developed strong relationships with suppliers to secure competitive pricing and timely delivery of auto parts.
Store Manager
Hoosier Parts Warehouse
03.1997 - 05.2005
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15+ staff members.
- Certified Service Manager - 7 Years
- Certified Parts Manager - 7 Years
- Expert Program Through Stellantis - 5 Years
Education
No Degree - Paralegal Studies
Ivy Tech Community College of Indiana
Bloomington 2009.09 - Current
High School Diploma -
Mitchell High School
Mitchell, IN 08.1992 - 05.1996
Skills
- Service Documentation
- Relationship Building
- Multiple Priorities Management
- Customer Service
- Estimating and Quoting
- Conflict Resolution
- Inventory Management
- Service Scheduling
- Documentation and Reporting
- Trustworthy and Honest
- MS Office
- Positive Attitude
Interests
Music
Travel
Certification
- Hazmat Certification Training - 10 Years
Software
MS Office
Hobbies
Traveling with my family
Collecting vinyl records
Spending time outdoors/camping
Timeline
Service Manager/Parts Manager/Warranty Administrator
Hobson Chrysler Dodge Jeep Ram
08.2020 - Current
Service Manager/Parts Manager
Bedford Chrysler Dodge Jeep Ram
04.2015 - 08.2020
Parts Advisor
Bedford Ford
01.2011 - 04.2015
No Degree - Paralegal Studies
Ivy Tech Community College of Indiana
2009.09 - Current
Auto Parts Counterperson
NAPA Auto Parts - Genuine Parts
05.2005 - 10.2010
Store Manager
Hoosier Parts Warehouse
03.1997 - 05.2005
High School Diploma -
Mitchell High School
08.1992 - 05.1996
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