Colby Gutierrez
Lexington,KY
Summary
Dynamic leader and strategic planner in security operations with a strong background in customer service excellence, demonstrated through successful roles at Don Jacobs BMW and the United States Air Force. Achieved a remarkable 45% increase in equipment longevity via effective maintenance schedules, showcasing expertise in emergency response and staff training. Proficient in conflict resolution and surveillance, exhibiting adaptability across various challenging environments. Career ambitions focus on leveraging leadership skills to enhance operational efficiency and team performance.
Overview
9
9
years of professional experience
Work History
Photographer/Car Lot Attendant
Don Jacobs BMW
Lexington, KY
09.2023 - Current
- Utilized advanced lighting techniques to achieve optimal exposure and mood in photographs.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Coordinated vehicle placement for an orderly and attractive lot layout.
- Ensured vehicles were clean and presentable for customer appeal.
- Labeled and documented used cars accurately for sales transactions.
- Executed vehicle care and snow clearing tasks under inclement weather.
- Managed comprehensive inventory images for online display.
Customer Returns Processor
Amazon
Lexington, KY
11.2023 - 02.2024
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Resolved discrepancies between physical inventory counts and reported numbers from the warehouse system.
- Analyzed customer complaints regarding product quality or service issues and responded appropriately.
- Monitored incoming shipments of returned merchandise for accuracy against original orders.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
Protection Dog Trainer
K9 Unleashed
Richmond, KY
02.2023 - 06.2023
- Stayed up-to-date on new developments in canine behavior research and trends in the industry through continuing education courses and professional networking opportunities.
- Cared for pets during owners' absences.
- Conducted training programs to develop or maintain desired animal behaviors.
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Utilized a variety of training equipment and tools, ensuring their appropriate and humane use.
- Evaluated the progress of each dog's training program by observing interactions with owners during lessons.
Cashier/Store Opener
Game Xchange
Richmond, KY
06.2022 - 10.2022
- Executed payment collection through accurate operation of point-of-sale systems.
- Answered phone calls to assist customers with questions and orders.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
Staff Armorer
United States Air Force
Incirlik, Turkey
10.2020 - 12.2021
- Accounted for all weapons, munitions and associated equipment, creating inventories and replenishing where necessary
- Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency
- Created and followed detailed maintenance schedules for weapon and radio equipment, resulting in 45% increase in equipment lifetime
- Managed $1B worth of gear, weapons, and equipment with zero losses
Security Response Team Leader
Cape Cod Air Force Station, USAF
Sandwich, USA
06.2018 - 07.2020
- Analyzed and investigated all incidents alongside functional management and security supervisors
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Oversaw team of security officers and managed administrative duties, including scheduling and performance evaluations
- Supervised and taught 32 members for 200 hours with V.A.T.S program Use of Force tactics with the evaluation pass rate of 100%
- Served as Flight Armorer and accounted for 55 weapons, $17.4K in rounds, and armed 12 personnel daily
Pass and Registration, Alternate
United States Air Force
Sandwich, USA
12.2017 - 06.2018
- Reviewed, processed and issued more than 300 application requests for Restricted Area Badges and Visitor Access Badges
- Performed data entry on Registration and Processing system to maintain and organize records of member and program information
- Monitored all federal requirements and informed employees of policy changes
- Enforced safety, security, quality and performance procedures, rules and requirements
Base Defense Operations Controller
United States Air Force
Sandwich, USA
02.2017 - 12.2017
- Set up special stations to effectively relay information during periods of unavailable or compromised infrastructure
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs
- Handled multiple calls per hour to address personnel inquiries and concerns
- Created and prepared a variety of different written communications, reports and documents to ensure smooth operations daily, weekly, and monthly
Entry Controller
United States Air Force
Sandwich, USA
07.2016 - 02.2017
- Mitigated risk by implementing internal and external emergency controls and safeguards
- Introduced internal controls to monitor critical areas and devised corrective actions to address risks or deficiencies
- Commanded and controlled entry and exit procedures for a Protection Level 1 Non-Nuclear resource
- Screened bags with physical inspections, wands and x-ray technology
- Checked identification, credentials and paperwork for all incoming personnel and visitors to eliminate unauthorized access
Education
Some College (No Degree) - Business Management
The University of Arizona
Chandler, AZ03-2025
No Degree - Military Operations
Basic Military Training
San Antonio, TX04.2021
No Degree - Security Forces Technical Training
Security Forces Academy
San Antonio, TX06.2016
Skills
- Leadership
- Conflict resolution
- Dispatch
- Surveillance skills
- Safety and security
- Security operations experience
- Flexible & Adaptable
- Decision-making
- Strategic planning
- Safety procedures
- Schedule preparation
- Customer service
- Business development
- Emergency response
- Coaching and mentoring
- Task delegation
- Staff training and development
Personal Information
Title: Security Specialist
Affiliations
- I enjoy reading, playing basketball, and video games. I want to get into motorcycles as it is my latest fascination.
References
References available upon request.
Timeline
Customer Returns Processor
Amazon
11.2023 - 02.2024
Photographer/Car Lot Attendant
Don Jacobs BMW
09.2023 - Current
Protection Dog Trainer
K9 Unleashed
02.2023 - 06.2023
Cashier/Store Opener
Game Xchange
06.2022 - 10.2022
Staff Armorer
United States Air Force
10.2020 - 12.2021
Security Response Team Leader
Cape Cod Air Force Station, USAF
06.2018 - 07.2020
Pass and Registration, Alternate
United States Air Force
12.2017 - 06.2018
Base Defense Operations Controller
United States Air Force
02.2017 - 12.2017
Entry Controller
United States Air Force
07.2016 - 02.2017
Some College (No Degree) - Business Management
The University of Arizona
No Degree - Military Operations
Basic Military Training
No Degree - Security Forces Technical Training
Security Forces Academy
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