Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Colby Harden

Phenix City,AL

Summary

Versatile leader with a proven track record at Elevance Health and Chick Fil A, enhancing operational efficiency and team performance. Highly profiecent in claims processing and staff development, I've streamlined workflows and fostered a culture of excellence, significantly improving customer satisfaction and operational effectiveness.

Overview

8
8
years of professional experience

Work History

Claims Adjudicator

Elevance Health
02.2024 - Current
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Provided exceptional customer service during interactions with policyholders, earning commendations from both clients and management.
  • Communicated with clients to explain policy coverage and regulations.
  • Assisted management in updating internal policies related to claims adjudication processes for increased efficiency and effectiveness.

Supervisor/Manager

Chick Fil A
10.2021 - 01.2024
  • Coached and supervised team members to outline clear job expectations and conduct reviews.
  • Conducted regular performance reviews for direct reports, providing valuable feedback that encouraged personal development.
  • Expanded business operations into new markets, increasing company footprint and customer base.
  • Improved inventory control methods resulting in reduced stock discrepancies.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.

Supervisor/Manager

Chick Fil A
05.2019 - 10.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Chick Fil A Team Member

Chick Fill A
02.2017 - 05.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.

Education

Master of Science - Criminal Justice

Auburn University in Montgomery
Montgomery, AL
05-2026

Bachelor of Science - Criminal Justice

Columbus State University
Columbus, GA
05-2023

Skills

  • Government policy regulations
  • Staff training and development
  • Clear communication
  • Claims processing
  • Operations management
  • Inventory management
  • Cash handling
  • Organizational development
  • Leadership qualities
  • Microsoft Excel and PowerPoint

Accomplishments

    Brother of the Kappa Sigma Fraternity- August 2019-May 2023

    Kappa Sigma Fraternity President- August 2022-May 2023

Timeline

Claims Adjudicator

Elevance Health
02.2024 - Current

Supervisor/Manager

Chick Fil A
10.2021 - 01.2024

Supervisor/Manager

Chick Fil A
05.2019 - 10.2021

Chick Fil A Team Member

Chick Fill A
02.2017 - 05.2019

Master of Science - Criminal Justice

Auburn University in Montgomery

Bachelor of Science - Criminal Justice

Columbus State University

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Colby Harden