Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Colby Hill

Thousand Oaks,CA

Summary

Capable paraprofessional ll with solid background in academic projects and extracurricular activities. Successfully contributed to team projects and demonstrated leadership in student organizations. Skilled in research and problem-solving, with track record of effective communication and time management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shipping and Receiving Manager

REI
06.2022 - Current
  • Managing back end operations, supply chain management, , processing sales reports and budgets
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.

Operations Manager

Michaels
05.2020 - 05.2022
  • Worked with district sales manager, helped train new employees, traveled to other stores to assist in training, and was interim store manager during Covid-19
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Customer Experience Manager

Michaels
10.2018 - 04.2020
  • Ran the sales floor, ensured customer satisfaction, improved overall satisfactory percentage, led a large team of 35+ employees in training and bonding activities
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Education

BS - Psychology

CSUN
Northridge, CA
12.2025

AA - Psychology

Moorpark College
Moorpark, CA
06.2024

Skills

  • Proven Communicator
  • Team Leader
  • Reliable
  • Team player
  • Time Management
  • Nimble Learner
  • Warehouse Operations
  • Problem-solving abilities

Accomplishments

Graduated with high honors.

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
  • Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
  • CPR/AED Certification

Languages

English
Native or Bilingual

Timeline

Shipping and Receiving Manager

REI
06.2022 - Current

Operations Manager

Michaels
05.2020 - 05.2022

Customer Experience Manager

Michaels
10.2018 - 04.2020

AA - Psychology

Moorpark College

BS - Psychology

CSUN

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Colby Hill