Colby Holden
Murfreesboro,TN
Summary
Pursuing a Bachelor of Science in Cyber Security Management at MTSU (Expected Graduation: 2027). Hands-on knowledge in network security, risk management, and database systems through coursework and labs. Strong foundation in programming (Python, Java, C/C++) and system administration (Linux, Windows Server). Proven leadership and operations management skills from supervisory roles at Starbucks. Eager to apply academic knowledge and professional experience to IT support, cybersecurity, and technical roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
Brentwood, TN
01.2024 - Current
- Supervised daily store operations and a team of 8–12 employees.
- Resolved technical, operational, and customer issues efficiently.
- Oversaw POS troubleshooting and digital ordering systems.
- Trained and coached employees to improve performance.
Police Dispatcher
Williamson County Sheriff's Office
Franklin, TN
07.2023 - 01.2024
- Received, prioritized, and processed emergency and non-emergency calls with accuracy and calm under pressure.
- Coordinated responses for law enforcement units, ensuring timely communication and officer safety.
- Used computer-aided dispatch (CAD) systems to log incidents, track unit locations, and update call information in real time.
- Relayed critical information such as suspect descriptions, vehicle details, and scene hazards to responding officers.
Barista
Starbucks
Franklin, TN
05.2022 - 07.2023
- Delivered quality customer service while managing customized orders.
- Operated and troubleshot POS systems with accuracy.
- Practiced data security awareness during transactions.
Education
Bachelor of Science - Cyber Security Management
Middle Tennessee State University
Murfreesboro, TNComputer Science Coursework
Louisiana Tech University
Ruston, LA01.2021
High School Diploma - undefined
Tioga High School
Ball, LA01.2020
Skills
- Network Security & Risk Assessment
- Firewalls / Intrusion Detection
- Python, Java, C/C, SQL
- Linux & Windows Server
- Wireshark, Virtual Machines
- Active Directory Basics
- System Troubleshooting
- Leadership & Project Management
Certification
- ServSafe Food Handler
- Driver's License
- Planned: CompTIA Security+ / Network+
Timeline
Shift Manager
Starbucks
01.2024 - Current
Police Dispatcher
Williamson County Sheriff's Office
07.2023 - 01.2024
Barista
Starbucks
05.2022 - 07.2023
Computer Science Coursework
Louisiana Tech University
High School Diploma - undefined
Tioga High School
Bachelor of Science - Cyber Security Management
Middle Tennessee State University